Assistant Store Manager / Store Manager

About our company

NOVELA is Singapore's first multi-brand premium beauty retail store established in 2012. We focus on the integration of international hidden gems and cult favorite products aimed at providing consumers with a premium shopping experience at all retail stores islandwide. At present, we have 7 retail stores in the following locations:

Outlet Location: Novena Velocity, Bugis Plus, Tampines 1, PLQ, IMM, Yuehwa and Waterway point

Description

Working hours: 5.5 days work week/ 44 hours

Responsibilities

Achieve sales target:

• Oversee and drive store sales performance with the team
• Set and track sales targets for Beauty Advisors (BAs)
• Prepare and analyze sales reports as per standards
• Implement strategies and document sales transactions

People Management:

• Lead and guide team with clear service vision
• Promote diversity within the workforce and support team decision-making
• Contribute to recognition of team performance

Deliver service excellence:

• Establish and develop service operations to ensure a seamless customer experience
• Ensure quality customer service across all store BAs
• Create a service recovery plan to maintain customer satisfaction
• Analyze service quality, monitor customer satisfaction, and build strong relationships

Deliver operations excellence:

• Oversee retail administration, crisis response and recovery activities and assign staff duties ensuring business continuity
• Control inventory and manage store facilities
• Develop and enforce store security/safety policies and procedures
• Partner with Visual Merchandising in meeting brand standards and optimize retail space usage
• Oversee the processing, fulfillment, and handling of customer orders, including returns

Engage in innovation and productivity initiatives:

• Assess productivity and drive improvement initiatives
• Create and execute plans to enhance performance and innovation
• Lead initiatives to introduce new products or services as required

Job Requirements:

• At least 5 years of experience managing a store
• At least 2 years of people management experience
• Staying ahead of the latest beauty trends
• Exceeds sales targets and delivers top-notch service