Assistant Store Manager (MBS)

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We are currently looking for a high calibre Assistant Store Manager to join our growing team in Singapore.

Business Development:

• Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Partner with the Retail Head to maximize sales and margin goals
• Responsible for the sales and KPIs performance of the store
• Partner with the Retail Head to prepare periodic reporting on competitors, product, potential opportunities
• Analyze sell-through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
• Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management:

• Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
• Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Set achievable goals and targets, and ensure the staff follows Company guidelines and is held accountable for achieving set goals
• Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
• Motivate team to drive results through effective training, accountability and celebrating successes
• Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
• Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them
• Support with informative and inspiring participation the new staff onboarding experience
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management:

• Ensure superior customer service standards, through constant follow-up with the team, to deliver the brand experience
• Be a brand ambassador and build relationships with clients. Be an example for the team by engaging in customer interactions
• Encourage team members to focus on what they would like their clients to feel during a brand experience
• Develop and expand customer base by capitalizing on high-profile clientele and sales
• Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM:

• Monitor the team on managing their customer database, ensure they take actions to maintain long-term relationships with customers and maximize sales opportunity
• Implement and manage the boutique's community outreach program to maintain active social relationships with clients
• Support the organization of in-store & promotional events, liaising with merchandising & marketing team

Store Management and Operations:

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Assure optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set-up
• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses
• Remain in compliance with operational and company policies and procedures

YOU'LL NEED TO HAVE:

• 3-5 years of experience in luxury retail management as a Store Manager
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
• Strong team management skills, with the potential to develop people personally and professionally
• Confidence, organization skills, critical thinking and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to thrive within a high-paced environment, multi-task with ease while maintaining a balance of daily responsibilities
• A positive and constructive approach, sales focused with the ability to take ownership

YOU SHOULD BE:

• Be an entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker
• Be well connected with a strong ability to engage
• Possess elevated customer service skills; a true fashion expert with a passion for sales
• Possess a positive, outgoing, high-energy personality able to thrive within a high-paced environment