Assistant Senior Manager / Senior Manager (Corporate Systems)

Company description:
The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

About NUS IT
NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Job Description
The candidate will be responsible for IT project delivery and application support for systems in the Campus Life / University Campus Infrastructure domain. This is an exciting area that positively enhances the student experience on campus. Examples of systems include Hostel, Dining, Tenancy Management, Facility Booking, Visitor Registration, Pathfinding and Door Control systems.

The candidate will be assigned to Projects and Systems according to his/her aptitude and experience. Candidate will also need to work closely with the user community, external vendors, and other stakeholders to achieve the desired objectives.

Duties and Responsibilities

1. Project Management
   • Manage the delivery of projects to ensure that project targets are met. Activities include conducting user requirements analysis, participating in solution design, planning, testing, executing and deploying solutions for production use.
   • Work closely with various business stakeholders to crystalize and formalize business and system requirements.
   • Work closely with various IT stakeholders to adhere to IT policies, standards, best practices and governance.
   • Manage procurement activities, prepare tender specifications for publishing, evaluate and recommend potential solutions and/or vendors.
   • Liaise closely with vendors to ensure successful delivery of products and/or services in accordance with contract.
2. Maintenance and Support
   • Accountable for the provision of ongoing application maintenance and support to ensure SLAs are met.
   • Oversee and/or provide maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
   • Create, update and/or review systems artifacts and deliverables to ensure quality and NUS guidelines and policies are met.
   • Perform systems and data analysis including analyzing existing system/program logic difficulties and revising the logic and procedures as necessary.
   • Handle audit queries and ensure audit and security compliance are met.
   • Liaise closely with business users and build good rapport.
   • Work closely with business users in annual IT project planning and enhancement prioritization.
   • Liaise closely with vendors to ensure successful provision of support and maintenance in accordance with contract.

Qualifications
• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 11 years within IT industry, inclusive of 4+ years in a technical role and 7+ years in project management.
• Experience with Facility Booking, Visitor management, Hostel / Hotel Reservation, Door lockset and access control systems will be an added advantage.
• Good grasp of IT technologies (on premise and Cloud solutions), methodologies, architectures, and best practices.

More Information
Location: Kent Ridge Campus
Organization: NUS Information Technology
Department: Applications - Corporate Systems
Employee Referral Eligible: Yes
Job requisition ID: 26732