Assistant Security Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.

Assistant Security Manager

Summary of Responsibilities:

• Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing.
• Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty.
• Be in-charge of the Hotel Security Control Room as well as for the day to day operations.
• Ensure all official security documents are handled accurately in accordance to SOP.
• Complete the daily Management Task List.
• Go through the daily analysis report, security documentation by the operational team, security and safety books as well as to review the deployment sheet to ensure all are in order.
• Collate and number (HIR) reports, complete the daily overview report, conduct investigations, record statements, interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessary.
• Ensure all security equipment and documentation are operational and in good working order.
• Conduct system check for Fire live-saving system (FPLS) during shift.
• Ensure all security personnel are fully briefed on major events of the hotel and conduct regular SOP training and review.
• Prevent situations that could jeopardize the reputation of the hotel.
• Oversee critical and sensitive functions until completion and give command & control the operations during an emergency.
• Document all incidents occurred in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
• Assist colleagues in handling unusual guests or colleagues’ problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, colleague or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters.
• With all reports and events encountered, constantly review the department’s operational needs working towards efficiency.
• Overall in charge of Lost & Found items and handing over to the authorities.
• Supervise planning and deployment of security personnel within the team and shift.
• Plan and deploy coverage for all access points as assigned to ensure no unauthorized entry / prohibited articles.
• Check security personnel are at the deployment hourly for situational report.
• Guide Security personnel to adhere to operating procedures.
• Cover Security personnel duty during breaks or as and when required.
• Assist with preliminary investigations such as key reading, CCTV review, interview and ground surveillance.
• Update the Security Department of incidents within 2 hours of occurrence via official mobile application group (Synopsis).
• Create Hotel Incident Report (HIR), Glitch Report, and record in Daily Occurrence Summary for all incidents.
• Ensure all handing over and taking over security documents / equipment are in order and in accordance to SOP.
• Participate and conduct all security, safety and medical training and exercises.
• Ensure accountability of Visitor, Contractor, Casual Labor, Part-time passes.
• Ensure accountability of all hotel keys (physical / electronic) in the key press and ensure records are in order.
• Address and respond to all FPLS alarms immediately.
• Dispatch HEAT / CERT to location of alarm as soon as alarm is activated.
• Check Know cross system during duty for any jobs dispatched to Security Department.
• Report any non-compliance / non-performance of security personnel to Director of Security.
• Liaise with vendors for follow-up on rectification of equipment.
• Address any other tasks instructed by Assistant Security Manager / Director of Security.
• Plan and schedule Security Department duty roster.
• Assist to manage TIMES Software (Duty roster, OT requisition, Time sheet, Leave Approval).
• Assist to manage Material Controls for purchasing purposes.
• Be part of either Safety, Fire safety, Personal Data committee.
• Complete projects as assigned by Director of Security.

Qualifications:

• Minimum GCE ‘O’ level.
• At least 5 years hotel’s security experience in a 4/5 star hotel.
• Ex-police or military officer preferred.
• Previous administration of persons in lifesaving or property protection situations.
• Experienced in CPR, first aid, fire fighting and crowd control.
• Minimum Chief Security Officer Certification required by local authorities.
• Company Emergency Response Team (CERT) Certificate.
• Computer-literate.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS