Assistant Sales Manager / Sales Executive (Catering)

Additional Information
Job Number: 24197108
Job Category: Sales & Marketing
Location: Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, 238865
Schedule: Full Time
Located Remotely? N
Position Type: Non-Management

JOB SUMMARY

• Handles all incoming inquiries for groups and events.
• Qualify and convert corporate catering and group sales.
• Meet / exceed individual sales target.
• Work together as a team player within and inter-departments.

JOB DUTIES & RESPONSIBILITIES

• Exceed individual assigned sales goal and responsibility for team members for achievement of total sales budget. Derive creative upsell initiatives.
• Build rapport and effectively qualifies each business opportunity.
• Conduct daily telemarketing calls to solicit for leads.
• Conduct site inspection of hotel with guests and present unique selling points.
• Answers incoming group and catering inquiries/opportunities. To handle all incoming calls in the office within 3 rings and to follow up quotations within 24 hours.
• Determines availability of space and rates using revenue management tools. Seeks additional approval from Revenue Management/Director of Sales as needed.
• Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, cross sell to another Marriott Hotel(s).
• Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal/inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all the said documents.
• Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
• Once signed contract/offer is received, completes accurate, detailed and accurate turnover documentation for Event Management.
• Maintains relationship with customer to increase repeat business opportunities.
• To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
• To share responsibility for development and training of direct reports. This involves assisting in setting measurable goals for direct reports – Catering Executive/Coordinator Development.
• Ensures that the sales staff properly follows pricing and selling strategies.
• To adhere to personal behavioral norms of integrity such as grooming, ownership, accountability and responsibility.
• Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.

JOB REQUIREMENTS

• Minimum Diploma in Hotel Management and/or Sales & Marketing Management.
• At least 2 years of Managerial level or 1 year of Executive level in Hotel Conference Sales (Sales Centre) experience.
• Strong overall sales skills.
• Excellent communication skills.
• Proficiency in meeting room set-ups, audio visual and other support services.
• Understanding of contract management and legalities.
• Understanding of sales strategy and need times as developed by revenue management.
• Understanding and achievement of team.
• Sales systems knowledge.
• Demonstrates great leadership skills.
• Demonstrates customer development and relationship management skills.
• Able to start work within short notice period.