Assistant Restaurant Manager

JOB SUMMARY

Reporting to the F&B Manager / Restaurant Manager, the Assistant Restaurant Manager will be responsible for managing and supervising the restaurant team in delivering a seamless and delightful dining experience for our guests. At the same time, he/she will assist the Restaurant Manager in ensuring overall smooth operation, and achieving financial and people performance goals of the restaurant.

What you will be DOING:

Floor Service

· Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.

· Greet and seat guests proactively.

· Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.

· Provide suggestions and/or promote signature items and/or on-going promotions.

· Take orders from the guests and to take note of any special requirements.

· Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.

· Coordinate with the kitchen team to ensure prompt and smooth items delivery.

· Serve the items as per the course of order.

· Be attentive and alert to guests needs to ensure proactive service delivery at all times.

· Close the bills accurately and promptly.

Guest Relations

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Check on guests’ dining experience discreetly and when appropriate.

· Encourage guests to share dining experience feedback in all feedback channels.

· Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

· Thank and bide fond farewell to guests.

General

· Manage, supervise and coach the restaurant team.

· Conduct on-the-job training for the restaurant team.

· Conduct daily shift briefing.

· Conduct regular inspections and ensure that the service floor is clean, tidy and of high hygiene standards at all times.

· Create a comfortable and conducive working environment for the restaurant team

· Undertake ad-hoc operations tasks/projects as assigned.

· Observe all brand/operating standards and/or LQA.

· Practise food safety and hygiene in accordance to required standards.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Diploma/GCE ‘O’ level /Certificate in Hospitality or equivalent

· Minimum 4 years of hospitality experience.

· Possess positive service mindset and attitude

· Good human relations and influencing skills

· Good communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Good time management skills

Flexible with working days and hours including weekends and public holidays