Assistant Operations Manager (Hotels)

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Resorts World Sentosa
Singapore
SGD 60,000 - 80,000
Be among the first applicants.
3 days ago
Job description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities:

  • Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
  • Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
  • Coach and guide team members to ensure high level of guest satisfaction
  • Work closely with other business units to fulfill and meet guest expectations
  • Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements:

  • Minimum Diploma or Degree in Hospitality or Tourism Management
  • Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
  • Possess excellent communications, leadership and interpersonal skills
  • Able to perform independently and as well as a good team player
  • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
  • Able to perform shift work, including weekends and public holidays
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