Assistant Operations Manager (Co-Living)

Job Responsibilities:

• Overall responsible for the smooth and efficient operations of the property.
• Monitor day-to-day facilities and maintenance operations.
• Involve in ad-hoc project management and undertake feasibility studies.
• Responsible for the setting up of SOP and achieving KPIs.
• Responsible for annual budget preparation, planning, and controlling of operating expenses and improvement/maintenance works.
• Supervise the front office, operations, housekeepers, security, and maintenance staff to ensure smooth daily operations.
• Review processes and workflow to maximize tenant satisfaction.
• Handle tenant complaints, maintain a record of feedback, and take remedial actions to resolve issues.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors, and contractors.
• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
• Ensure compliance with safety & building regulations and all other statutory requirements.
• Be part of the CERT team and assist in the coordination of drills, exercises, and training to ensure it is carried out as per schedule.
• Perform any ad-hoc tasks as assigned by the management.

Requirements:

• Degree in Hospitality, Business, Management, or equivalent.
• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
• Strong leadership skills and excellent at navigating in an unstructured environment.
• Good analytical, organizational, and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
• Result-driven and able to work in a fast-paced environment.
• Able to create and maintain an efficient system of operation to support the business needs.
• Able to multitask and work cross-functionally with different business units.
• Candidates who are able to start work immediately or on short notice will be preferred.