Assistant Operations Manager

Job description

With the implementation of Interactive AI Ambassador in the museum, the role of the Assistant Operations Manager will shift to focus on integrating technology with operational efficiency and enhancing visitor experiences. This redesigned job scope reflects a more strategic, technology-driven approach to operations management, focusing on enhancing both internal efficiency and the overall visitor experience at the museum.

Duties and Responsibilities

1. Operational Oversight
   • Oversee all operational aspects of the MINT Museum of Toys and retail (MINT Shop) and F&B establishments (Basement and Rooftop).
   • Ensure compliance with business continuity plans and operational standards.
2. Event and Program Management
   • Execute, facilitate and deliver museum tours and educational programs, ensuring alignment with museum goals.
   • Work together with the marketing team on event planning and promotional strategies, applying digital tools for targeted outreach.
3. Digital Transformation and Technology Integration
   • Lead the integration and optimization of digital technologies to enhance visitor experience and operational efficiency.
   • Monitor and assess the performance of our digital technologies, making adjustments to improve functionality and user experience.
   • Understand how visitors navigate the museum, what exhibits attract their attention, and their preferences.
4. Visitor Experience Enhancement
   • Use technology insights to improve guest services, admissions, and ticketing.
   • Document and analyze customer interactions to continuously improve service quality.
   • Analyze visitor feedback and behavior patterns to tailor services and improve satisfaction.
5. Data Analysis and Reporting
   • Prepare and present daily/weekly/monthly operational reports, including insights from data analytics.
   • Analyze sales forecasts, market trends, and performance metrics to inform decision-making.
6. Team Management and Development
   • Supervise and mentor operations staff members, focusing on performance improvement and customer service excellence.
   • Coordinate training programs to enhance staff understanding of digital tools and technologies.
7. Perform other duties as assigned by management, including participation in strategic initiatives and projects.