Assistant Operations Manager

1. PRIMARY FUNCTION

Assist the Area Manager in terms of control and guidance in accordance with the company’s policies and guidelines. Set targets for self and team in achieving sales targets and ensure that daily operations run smoothly and efficiently. Assist the company in achieving business targets in terms of revenue growth and market share.

1. ROLES AND RESPONSIBILITIES

Operations

• Ensure compliance with the company’s policies and procedures.
• Perform outlet visitation checks regularly.
• Share relevant and pertinent news/information with the store/outlets staff on a regular basis.
• Conduct regular store/outlet meetings to disseminate and collect information.
• Ensure thorough and smooth implementation/launch of new programs or products through effective training.
• Ensure quality of products, services, and outlet ambience consistently meets the company standards.
• Plan and lead the Outlet’s profitability and cost-controlling measures.
• Ensure sufficient stock is in place for the day-to-day operation of the store.
• Plan weekly labor and scheduling, ensuring sufficient manpower in the store/outlets to secure a smooth operational flow.
• Ensure accurate and prompt submission of daily sales to the Finance department.
• Reduce product waste and minimize loss by monitoring closely on store/outlet performance.

Management Responsibilities

• Responsible for the Sales and Profit performance of each store/outlet under your supervision.
• Conduct monthly Sales analysis and implement immediate action plans for areas of improvement.
• Manage outlets’ petty cash expenditure.
• Monitor and be responsible for Stores’ maintenance and repair costs.
• Ensure proper cash handling controls such as accurate daily cash reports, change funds, and petty cash funds.
• Ensure that all new employees undergo orientation and training.
• Responsible for continuous training and staff development in terms of job knowledge and skills to improve both service quality and outlet operations.
• Conduct performance appraisals and monitor staff performance regularly.
• Work closely with the HR department on recruitment and staff onboarding process.
• Develop and implement effectiveness of On-Job Training for all staff.
• Coach, motivate, train, retain, and develop staff performance to achieve company’s objectives.
• Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecasts.
• Ensure smooth implementation of new products, promotions, and other sales and marketing activities through proper planning, organization, and coordination of activities.
• Maintain a record of each outlet’s sales trend before, during, and after the launch of any marketing activity.
• Serve as a quality controller for all signage, posters, and decorations at the outlets to ensure they are in line with the company’s image.

Quality Assurance

• Ensure and enforce that Food and Beverages are prepared consistently in accordance with the company’s standards.
• Order and rotate products to ensure freshness and optimum quality.
• Order products in accordance with business needs and demands.
• Present products in an attractive and enticing manner.
• Undertake any other duties and responsibilities assigned by the management.

Environment Conditions

Kitchen environment.