Assistant Manager, Venue Operations (OCBC Aquatic Centre)

As part of the OCBC Aquatic Centre team and reporting to the Venue Lead, the position of Assistant Manager/Manager will support the establishment, day-to-day and event operations of the leading sports and leisure facilities. Working closely with stakeholders, partners and the community at large, the successful candidate will work closely with management to deliver the operations.

Roles & Responsibilities

Support the venue event and daily operational matters including:

1. Deliver highly professional service to hirers, internal partners, and colleagues
2. Efficient, meticulous, and methodical approach to working, within a team environment
3. Use of applications such as EBMS and other systems
4. Ensure all internal stakeholders are kept informed of event details
5. Operational administration tasks and functions as and when management requires
6. Any other tasks and responsibilities that will evolve within the general job scope
7. Work closely with promoters/hirers to understand their needs and the nature of the event, to provide support and a clear understanding of the venues in order to deliver all events successfully for both the Sports Hub and the promoters/hirers
8. Support the Venue Lead with venue operations plans and venue handover exercise, ensuring input and support from various partners and a coordinated plan for the management of the venue
9. Work on operational and service checklists alongside the venue lead. Ensure these are completed thoroughly, with attention to detail focusing on service-led issues and a drive for continuous improvement
10. Ensure all relevant commercial obligations are appropriately managed and delivered, to deliver maximum value for Sports Hub and the promoters/hirers
11. Effective and efficient management of all staff working within the department, ensuring a high level of service delivery
12. Work alongside the facilities management team to ensure the venue readiness for event day. This includes regular checks on cleanliness and maintenance to ensure the highest standards meet all contractual Key Performance Indicators (KPIs) related to venue operations
13. Review and work on venue SOPs with the venue lead.
14. Any ad hoc duties as assigned

Requirements

1. Bachelor's Degree in a related field, such as Events and Hospitality Management, or equivalent
2. Minimum of FIVE (5) years of relevant professional experience in a similar role, preferably in a fast-paced environment. A proven track record of successfully managing projects/events/venues and delivering results
3. Experience in leading teams is highly desirable

Information

• If you are facing issues submitting your application through Jobstreet, please email us your resume at recruit@sportshub.com.sg with the job title. Only shortlisted candidates will be notified.
• The level of appointment will depend on the qualifications and experience of the candidate.
• For more information on Kallang Alive Sport Management, refer to www.sportshub.com.sg