Assistant Manager, Specialist Clinic Operations - Appointment Services

Responsibilities:

• Lead and manage a department of 30-40 frontline staff and oversee the day-to-day operations of Appointment Services (Call Centre setup)
• Work closely with various stakeholders, referring parties and vendors to ensure smooth and efficient processes for patients and staff
• Responsible for department work plan, budget, expenditure, and strategic planning.
• Lead the department in quality and productivity improvement projects.
• Any other duties assigned from time to time

Job Requirements:

• Degree in any relevant discipline
• At least 8 years of relevant experience in healthcare or service industry, with 4 years in a supervisory position
• Self-motivated with an analytical mind and excellent problem-solving skills
• Possess leadership qualities with the ability to motivate a team
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• Able to multi-task and work in fast paced environment