Assistant Manager / Senior Engineer (IT)

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

- IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

- Support HR on all employee on-board/off-board process including IT training;

- Provide all IT system setup and admin work (file control, VPN setup and special software admin work support);

- IT Level 1 helpdesk support to all company staff including remote users from worldwide; this could include PC issues, office printers, phone systems, or network-related issues;

- Troubleshoot AD/DC, Exchange server, File Server, and Application server issues and provide solutions;

- Troubleshoot and configure the firewall, router, and switch when issues arise;

- Escalate to 3rd party IT support vendor if issues cannot be fixed within the same day; coordinate with IT support vendor to resolve issues within TAT and document all IT issues and solutions;

- Liaise with IT vendor management, including IT hardware/software quotations, costing, Purchase Request process, and make proposals for any recommended system tools.

• System maintenance work on a regular basis, include below activities:

- All system backups (File server backup, NAS storage backup, offline backup activity); verify all system backup files are working properly;

- Coordinate with department heads on storage cleanup, including File server, SharePoint, and NetApp;

- Monitor server room temperature and humidity, ensuring all server-related equipment (e.g., UPS) are functioning properly;

- Pulse check all server, router, and firewall logs and flag any abnormal activities immediately;

- Regularly update antivirus tools and Windows system patches.

• IT governance and direction:

- Maintain all IT-related records (contracts, agreements, software authorizations, etc.) and regularly update or renew them on time;

- Keep updating and release new IT Policies & Procedures (P&P), Business Continuity Plan (BCP), and Disaster Recovery Plan (DRP);

- Work with finance and country IT support on IT budgeting yearly and review it quarterly;

- Assist external or internal auditors on IT compliance or ISO-related audits;

- Evaluate vendor proposals and provide justifications to management.

• IT-related project management (Ad Hoc or ongoing) and provide weekly updates to management:

- Develop IT project plans, budgeting, and proposals;

- Deploy IT projects after approval;

- Verify IT projects and provide necessary training to end users;

- Ensure IT project sign-off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management that is deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental changes to work practices. The individual is required to embrace and adopt any changes to working practices.