Assistant Manager - QHSSE/Ops Admin

Company description:

ST Logistics Pte Ltd

Job description:

Job Function

Quality Assurance

Job Summary

The Assistant manager - Quality Assurance is responsible for supporting daily QA activities within the organisation. He/She must propose risk management plans and initiate the Quality Management System, Quality Plan, and operational structures. He/She should preferably be able to propose validation studies, risk assessments, and support internal audits to ensure the achievement of acceptable quality levels. Knowledge of regulatory requirements and verification of product quality is essential for product release.

He/She should promote awareness training programmes and recommend continuous improvements for the department. Additionally, he/she should initiate departmental operational and financial status assessments.

The Assistant manager - Quality Assurance should possess basic leadership skills to provide clear guidance on work activities and support continuous improvement within his/her department. He/She must be able to resolve problems and prioritize issues to make well-informed and effective decisions.

Job Responsibilities/Key Tasks (External)

Manage customer relationships

1. Recommend customer relationship management programmes.
2. Initiate actions to address customer requests that deviate from signed contractual agreements.
3. Address customer dissatisfaction with products and service standards via performance reviews.
4. Work with product subject matter experts to address high-level technical nuances related to product and service offerings.

Manage people, finance, and organisational development

1. Identify the Quality department's financial budget for management approval and monitor cost-effectiveness against budgets and forecasts.
2. Cascade annual performance goals and departmental objectives in line with strategy.
3. Facilitate the department's recruitment and retention efforts.

Contribute to continuous improvement and technology advancement

1. Propose research on new quality inspection and testing methods, trends, and industry best practices.
2. Propose new technologies and market trends to improve productivity and innovation.
3. Initiate technology and data analytics plans to generate insights from quality audit reports to support strategic decision-making.
4. Execute lean practices for Quality activities.
5. Initiate effectiveness assessments of Quality processes and procedures and identify opportunities for improvement.

Perform quality control activities

1. Ensure day-to-day quality control activities adhere to the production schedule.
2. Identify post-quality inspection acceptance processes for incoming, in-process, and outgoing products/shipments.
3. Identify and propose corrective and preventive actions.
4. Authorize batch release of starting materials and finished repackaged goods.
5. Perform facility maintenance for critical equipment.
6. Support and assess maintenance programmes.
7. Support and assess engineering projects.

Manage document control measures

1. Identify electronic and hardcopy documentation requirements for operations across the organisation.
2. Identify documentation management systems.
3. Update documentation in response to changes in processes.
4. Manage document control guidelines and templates and recommend revisions based on document control audits.

Manage Quality related training

1. Facilitate training on QMS, regulatory, and other requirements.
2. Support training programmes for QMS, regulatory, and other requirements in line with the training strategy.
3. Introduce additional training programmes to address gaps identified from audits and checks.

Job Requirements

Professional Qualifications & Relevant Experience

1. Degree holders/Poly diploma holders with a minimum of 6 years of relevant experience.
2. Singaporean only.