Assistant Manager / Manager (Social Assistance)

What the role is

The Social Support Group (SSP) implements programmes and initiatives to support lower-income and/or vulnerable individuals and their families. The Service Delivery Division (SD) under SSP delivers services directly to residents and works with partners to uplift lower-income individuals and families, as well as destitute persons.

Responsibilities

As a Social Assistance Assistant Manager / Manager within the Social Service Office (SSO), you will assist the Social Assistance Assistant General Manager (SA AGM) to deliver ComCare financial assistance in a comprehensive, convenient, and coordinated manner for persons in need. You will also support the SA AGM in the day-to-day operations of the SSO to ensure MSF service standards are met.

Besides administering ComCare to persons in need of financial assistance, you will link them up with relevant government agencies and community partners for additional support where applicable. You may also need to work with the Policy and Operations Policy team to provide timely feedback on ComCare policy and operations policy matters to ensure that ComCare assistance is administered effectively and efficiently.

Part of your work also involves administrative, organisational, and corporate support functions. For instance, you would need to ensure that data on the cases you manage is accurate. You would also have to work closely with your other colleagues in the SSO to co-implement business continuity processes and risk management standard operating procedures.

What we are looking for

Candidate must be passionate about supporting lower-income, vulnerable families and can independently supervise and lead a team in fulfilling their key responsibilities. Candidates should possess the following traits:

1. Degree and/or Grad Dip in Social Work, Psychology, Sociology, Community Development or related degrees and relevant working experience would be advantageous.
2. Strong interpersonal and communication (written and presentation) skills.
3. Excellent analytical, planning, and problem-solving skills.
4. Proactive and self-motivated toward continuous learning.
5. Effective team player.
6. Empathetic.
7. Tactful, and yet assertive.
8. Ability to multi-task.
9. Candidate with a passion for serving lower-income individuals and families.
10. Excellent stakeholder engagement skills.
11. Community Development.
12. Resourceful and exercise initiative at work.
13. Able to lead agencies in case discussions with various stakeholders to advocate for individuals/families.