Assistant Manager / Manager, Local Worker Advisory

The incumbent will be part of the Local Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities:

1. Provide advisory services on labour legislations, employment practices and workplace fairness issues (over email, phone, video conference and in person);

2. Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through with the case till closure;

3. Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;

4. Assess contractual terminations, involuntary resignations on wrongful dismissal and including those related to workplace discrimination, follow through with the cases till closure;

5. Process and investigate workplace fairness and discriminatory cases/enquiries;

6. Develop and maintain accurate customer related information into databases;

7. Undertake process improvement and or ad hoc projects where required.

Job requirements:

1. Prior 2-3 years’ experience in human resources, customer service or counselling is an added advantage.

2. Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally. You should have a positive attitude and an interest in helping people.

3. Must be meticulous and possess good analytical and problem-solving skills.

4. Able to communicate well and write concisely.

5. Must be a team player who can work with both internal and external stakeholders.

6. Proficient in basic IT programmes like MS Excel, Word, PowerPoint & Outlook.

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.