Assistant Manager/Manager (Family Coach)

Description of Group - SSP/SD

The Social Support Group (SSP) implements programmes and initiatives to support lower-income and/or vulnerable individuals and their families.

The Service Delivery (SD) Division under SSP delivers services directly to residents and works with partners to uplift lower-income individuals and families, as well as destitute persons.

Responsibilities:

As a Family Coach (FC) within the Social Service Office (SSO), you will support the implementation of Community Link (ComLink), an initiative that provides proactive and integrated family-centric support to low-income, vulnerable families with children living in rental flats with the aim of empowering them to achieve Stability, Self-reliance and, ultimately, Social mobility (3'S').

You will maintain regular engagement with these families. These regular engagements will allow you to:

1. befriend the family to build trust and rapport,
2. work with the family to come up with an action plan that would help them address their needs and achieve their aspirations,
3. coordinate with various agencies to bring in assistance for the families, where needed, and
4. monitor the families' progress towards achieving 3'S' goals.

You may also be required to perform any other duties required by the organisation.

In delivering social support to these families, you are required to work closely with the team of MSF officers and other stakeholders such as government organisations, Social Service Agencies, Advisers & their grassroots leaders, community partners, as well as volunteers.

Competency Requirements:

Candidate must be passionate about supporting vulnerable families and possess the following competencies:

Functional/Technical Competencies

• Tertiary qualifications with at least 2 years of experience in Social Work, Psychology, Sociology, Community Development or related degrees would be advantageous.
• Advantageous to have relevant working experience in engagement or social service sector, and able to work independently.

Behavioural Competencies

• Strong interpersonal and communication (written and presentation skills).
• Strong analytical, planning and problem-solving skills.
• Proactive and self-motivated worker.
• Effective team-player.
• Empathetic.
• Able to speak a vernacular language/dialect would be advantageous.
• Meticulous.

Skills and Knowledge

• Stakeholder Engagement (Befriending experience, motivational interviewing and assessment skills would be an advantage).
• Community Development.
• Project Management.
• Candidates who have relevant volunteering/working experience in the social service sector or other roles that help the needy would be an advantage.
• Able to engage multiple parties, who may have differing views, to develop integrated and coordinated client-centric plans that are in the families' best interest.