Assistant Manager - Gracehaven

The Salvation Army, Children and Youth Group - Gracehaven is a residential home for children and youths who require care, protection and rehabilitation due to risk behaviours and a lack of parental supervision.

We aim to help children and youths reintegrate back into their family and society through an array of holistic programmes and activities specially designed to cater to the well being of each individual. At Gracehaven, a team of professionally trained social workers works towards building holistic and individualized care plans tailored to meet each person's needs.

1. Operational Management and Service Quality

1.1 Embrace the Salvation Army's stated mission and work in partnership by assisting Gracehaven management to enhance the quality of care for residents.

1.2 Work with the residents in accordance with Gracehaven's vision and mission and MSF's regulatory framework, maintaining professional and purposeful relationships with colleagues and residents, respecting and valuing individuals' diversity and the variety of their contribution and ensuring that the service provided to young people upholds these principles.

1.3 Assist the Night Manager to plan, lead and monitor the daily operations of the Block to meet service standards, including but not limited to:

• Development and implementation of the Home policies and procedures needed.
• Administration of personnel policies in a consistent and fair manner.
• Monitor to ensure that care staff performs daily roll calls and promptly provide accurate updates on late returns, abscondences, and incidents in the required records and to the respective people concerned.
• Ensure the staff team delivers their work duties well and provides the necessary care and supervision to the residents while ensuring their wellbeing through the night. In order to have closer supervision of staff and to provide better support, the Assistant Manager is required to be on the ground for at least one shift fortnightly.
• Provide coaching support and regular review of the staff team's performance and keep the Manager promptly informed of any significant feedback and/or key issues or incidents of discipline or concern.
• Ensuring the care staff respects safety, cleanliness, and compliance by implementing appropriate protocols, identifying hazards, assisting with crisis intervention, as well as conducting safety inspections and screening checks as necessary.
• Identify staff training needs to build their capabilities to meet competency requirements.
• Follow through all screening requirements, attend training, communicate expectations & boundaries, ensure accountability for policy violations, conduct investigations, and prepare reports when required.
• Support the Manager administratively to monitor and ensure proper staffing ratios to resident supervision, cooperation with MSF, BOV, and personnel from other associated agencies, arrange for residents' medical needs, daily record keeping, ensuring residents are well-prepared for school, attend staff meetings and training, maintain documentation in communication logs, incident reports, and update stakeholders via chat group as required.

2. Educational Support and School Matters

2.1 Liaise with schools on residents' attendance matters as well as travel arrangements.

2.2 Maintain and monitor appropriate resource materials as required by residents (personal learning devices (PLD), etc.).

2.3 Ensure every resident has pocket money or a means to have their meals when in school as well as the means to travel to and from school.

2.4 Ensure residents leave for school punctually, properly attired, and with the necessary school supplies (e.g., PLDs).

3. Partnership and Community Networking

3.1 Establish close working partnerships both internally (within your team, and with the rest of the programmes hosted within Gracehaven (e.g., IPAC) to maximise our support systems.

4. Service Development

4.1 Advocate and represent the rights, needs, and welfare of clients through various official platforms, to address service gaps, concerns, or issues that will promote and enhance the service delivery for our beneficiaries.

5. Professional Development

5.1 Promote professional development through identifying learning needs, transfer of skills and knowledge, and offer training where appropriate.

6. Administration

6.1 Manage staff-to-staff and staff-to-client relationships and mediate any issues that may arise.

6.2 Undertake administrative support such as leave approvals, assisting with performance appraisals, etc.

6.3 Support in-staff induction/orientation/appraisal/training when required.

6.4 Assist the Night Manager and the finance team with collection, disbursement, and meticulous record keeping of pocket money matters.

6.5 Assist the Night Manager in coordinating meetings, constructing and compiling all reports required for presentation in meetings or various boards.

6.6 In the absence of the Night Manager, assume the supervision role in dispensing all necessary and appropriate duties.

Qualifications

• Diploma or Degree from a recognised institution
• At least 5 years of relevant experience
• Preferably in Social Services
• Keen to work in the children and youth sector

Other Information

5-day work week with total working hours of 44 hours per week.

Under normal circumstances, the hours of duty will be as follows:

10:00pm to 7:00am - Monday to Sunday (inclusive of 1 hour break)

The program is a 24/7 community care service; hence flexibility in work arrangement is expected.