Assistant Manager (Environmental Services | Hospital Environment)

Key Roles and Responsibilities

• Assist the Manager in the day-to-day operations and supervise a team of housekeeping staff in the provision of housekeeping services in the hospital
• Meet or exceed all contractual key performance indicators
• Able to analyse data and information from the system and recommend work improvement programmes
• Develop a good working relationship with our customers and participate actively in committees and special activities / projects with the customers
• Maintain the housekeeping budget in terms of manpower and inventory, provide billing summaries and expenses in accordance to the company’s requirements
• Plan and select appropriate equipment and/or technologies and supplies for smooth delivery of services
• Manage the planning of work schedules and deployment of manpower
• Recruit, schedule and ensure orientation and training for all new housekeeping staff members
• Ensure occupational safety and health standards are maintained and orientate all staff with a safety mindset
• Prepare monthly reports and analyse the KPIs and ensure continuous improvement
• Put up incident reports and manage major incidents and emergencies in collaboration with relevant persons
• Ensure that all work activities are in compliance to ISO audits, MOH, JCI standards and other regulatory requirements

Job Requirements & Requisites

To succeed in this key role, candidates must possess the following qualifications and attributes:

• Degree / Diploma in relevant discipline with at least 5 years of working experience in healthcare and logistic services operations.
• Prior experience in the healthcare industry is an advantage
• Possess strong leadership and supervisory skills
• Excellent verbal and written communication
• Sound planning, problem-solving, analytical and critical thinking skills
• Strong knowledge of operational processes and procedures
• Committed, self-motivated, positive and possess a “can-do” attitude, especially when persevering in challenging times
• Passionate and proficient in operational management, with a proven track record in leading a large team of more than 100 staff and establishing an effective operating system for the delivery of quality service
• Dynamic and able to motivate, inspire and lead the team to deliver service quality and achieve peak performance
• Believes in people development and investing in the right resources to achieve the desired outcomes
• Independent yet able to work cohesively with staff at all levels
• Proficient in Microsoft Word, Excel and Powerpoint