Assistant Manager, E-Commerce Logistics & Fulfillment

Company description:

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description:

In this role, you will take charge of key projects and vendor relationships to ensure seamless operations in both online and offline channels, where customers can conveniently collect their purchases. As a member of the logistics and fulfilment team, you'll play a vital role in optimizing processes and enhancing the overall customer experience. With a focus on project management and vendor coordination, you'll contribute to the success of our e-commerce platform at one of the world's busiest airports. If you're ready to make an impact in a fast-paced environment and drive excellence in e-commerce, this opportunity is tailor-made for you.

Job Description:

Projects:

• Work closely with outsourced service providers in driving Logistics & Fulfillment related projects and improve operational performance.
• Project management, lead and assist in the planning and implementation of Logistics and Fulfillment related projects.
• Draw up project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks, and resources.
• Ensure that the project status, issues, and changes made are communicated to internal and external stakeholders and appropriate parties are documented appropriately.

Daily Operations:

• Supporting the Operations Manager, manage the day-to-day In-Airport Collection Centres operations for the E-Commerce business under Changi Airport Group, iShopChangi.
• Manage the end-to-end workflow of iShopChangi with Merchants - order management and fulfilment operations.
• Create Operational SOPs for internal and external reference, provide continuous improvement to existing SOPs with close follow up on the implementation of SOPs.
• Manage 1st level escalation on day-to-day operational matters.
• Support administratively in areas of budget management and corporate procurement processes (i.e., sourcing of suppliers, processing of invoices and procurement of supplies for Logistics & Fulfillment usage).
• Any other duties assigned by the Operations Manager.

Requirements:

• Degree in Business, Engineering, Supply Chain management or relevant disciplines.
• Experience in order fulfilment / project coordination / logistics.
• Preferable to have experience in managing expectations and communicating with stakeholders and handling various business process related projects.
• Have excellent verbal, written, presentation and communication skills.
• Able to work effectively and efficiently towards goals in a complex and diverse environment.
• Strong logical thinking and problem-solving skills.
• Good team player, highly motivated, positive attitude and eager to learn.
• At least 4 years of working experience required.
• Prior experience in E-Commerce Operations management will be an advantage.