Assistant Manager (Communications and New Media)

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Job Description
Assistant Manager / Manager

The role involves managing smooth programme operations, supporting learners, coordinating class schedules, tracking student progress, and ensuring accurate exam processing. Responsibilities also include promoting the programme, fostering alumni relations, organising events, and collaborating with faculty and staff.

Duties and Responsibilities

• Overall Programme Management
  • Ensure the programme runs smoothly and effectively, prioritizing learners' needs while maintaining programme integrity and alignment with university and departmental objectives.
  • Deliver service excellence by assisting learners with all course-related matters, experiential learning components, ad-hoc academic counselling, and wellness issues.
  • Maintain data on student demand and feedback to advise Programme Directors for ongoing monitoring and review of the programme.
  • Lead a functional role within CNM Administration and collaborate closely with all team members.
  • Contribute to outreach efforts by promoting the programme in Singapore and the region, including organising programme briefings and managing marketing collaterals and social media content.
  • Collaborate with the Programme Director, faculty members, and Dean's Office to manage the admission cycles, ensuring the programmes' quality.
  • Act as the contact point to cultivate alumni relations and enhance community cohesion, aligning with the programmes' overall branding strategy.
• Class Timetable Scheduling and Course Registration
  • Coordinate, manage, and resolve any conflicts related to course outlines and timetables to ensure adherence to deadlines.
  • Communicate effectively with learners regarding coursework, including the preparation of user guides, conducting briefings, and handling course registration matters.
  • Provide instructors with essential information on class enrolment, learners' profiles, and teaching and assessment guidelines prior to each semester.
• Student Record Management
  • Monitor and track learners' workload and progress, promptly addressing issues such as Leave of Absence applications and Academic Counselling.
  • Coordinate mid-term feedback sessions with learners, consolidate feedback, and oversee follow-up actions from various stakeholders.
• Faculty Matters
  • Coordinate with HR and Finance departments regarding instructor engagements.
  • Provide teaching support to faculty utilizing resources from NUS office and IT systems.
• Exam Processing
  • Track and ensure the timely upload of marks by faculty, maintaining zero discrepancies.
  • Compile marks and the Board of Examiners' report, and process learners' requests.
• Student Feedback
  • Prepare data for the Student Feedback System.
• Event Management and Liaison
  • Collaborate with colleagues in the Admin Team on events such as homecoming, welcome tea for new students, and graduate tea.
• Perform other duties as assigned by the Programme Director, HOD, and Reporting Manager.

Requirements

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions. Having experience in working with and managing adult learners will be a big plus.
• High level of written and oral communication skills.
• Experienced, confident and effective working in cross-cultural settings.
• Meticulous with an eye for detail and a keen appreciation of good documentation.
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy.
• Team player with a good combination of high intelligence, emotional and cultural quotient.
• IT savvy, with good knowledge of Microsoft Office Applications.

(Appointment job grade will be commensurate with the selected candidate's experience.)

Enquiries may be directed to cnmcareer@nus.edu.sg. Further information about working at the National University of Singapore is available at http://www.nus.edu.sg/careers/whyjoinus.htm.

More Information

Location: Kent Ridge Campus

Organization: Arts & Social Sciences

Department: Communications And New Media

Employee Referral Eligible:

Job requisition ID: 28398