Assistant Manager - Business Support

Job Purpose

We are looking for a motivated and responsible individual to join our Business Support team which is within Agency & FA Operations Department (AFO). You will be part of the team responsible for handling administration matters of our Financial Representatives / Specialists.

The Job

1. Transformation & Process Improvement: Review and analyze the current business processes to identify inefficiencies, appropriate internal control and areas for improvement.
2. Process Re-engineering: Re-engineer the end-to-end process to streamline the various functions of the department.
3. Coordinator of Department SOPs & Guidelines: Collaborate with the stakeholders to create the detailed Standard Operating Procedures (SOPs), process flowchart and relevant guidelines.
4. System Enhancement & UAT: Work closely with IT and collaborate with cross-functional teams on system requirements gathering and the user acceptance testing for process enhancements.
5. Lifecycle management: Responsible for the lifecycle management of the salesforce which includes but not limited to the movement such as transfer, promotion & demotion, leave of absence, change of servicing agents and update of particulars of the financial representatives.
6. System Access Management: Assist in all systems’ periodic user access review and management of the department system access. Be accountable for the user access granting of department shared folders.
7. Audit, Risk & Compliance Management: Responsible for the Risk & Control Self-Assessment (“RCSA”) and Compliance Requirement Self-Assessment (“CRSA”) periodic review of the department and support on the internal audit coordination with the various team.
8. Data Analytic & Reporting: Support on the regulatory reporting and data analytics of salesforce (such as sales performance, compensation, lifecycle movement, etc) using Tableau.
9. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
10. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
11. Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

1. Qualification – Diploma or Degree holder
2. Working Experience – Relevant work experience in the insurance industry of at least 2 years
3. Good knowledge in MS Office Applications (Excel, Word & Powerpoint), preferably with experience in VBA and knowledge of analytical tools such as Tableau
4. Good interpersonal and communication skills
5. A self-starter who is keen to learn, takes initiative to improve current state of things and positive work attitude over teamwork
6. High level of integrity, takes accountability of work and good attitude over teamwork.
7. Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.