Assistant Manager

Assistant Manager, Enrichment (Learning Horizon)

Job Description:

The role involves managing day-to-day operations, including handling parent and school queries, scheduling trainers, and coordinating with vendors and schools for smooth class execution. The candidate will ensure timely communication of programme details, support logistics for external camps, and process invoices for students and vendors. Building strong relationships with schools, vendors, and internal teams is key to ensuring efficient service delivery. Additionally, the role includes supporting other teams and preparing reports to meet organizational goals.

Job Responsibilities:

• Handle day-to-day operations, including responding to parent and school queries professionally and efficiently, while assisting the team with ground operations to ensure the smooth execution of all tasks.
• Plan and schedule trainers for internal programs, including replacement when necessary, to ensure seamless class execution.
• Actively liaise with vendors and schools to finalize schedules, manage cancellations, rescheduling, and teacher replacements.
• Ensure timely and accurate dissemination of enrichment programme information to schools and parents.
• Be involved in the logistics and execution of external camps, ensuring smooth operations and a high-quality experience for participants.
• Work closely with vendors, facilitators, and internal teams to ensure well-organized and engaging camp activities.
• Prepare and process invoices for students and vendors, ensuring financial accuracy and timely payments.
• Maintain strong working relationships with schools, vendors, and internal stakeholders to ensure seamless service delivery.
• Implement and uphold best practices in customer service, operations, and workflow efficiency.
• Provide cross-functional support to other teams as required to meet overall business objectives.
• Support the preparation of operational and enrolment reports required by management.
• Perform additional duties as assigned by management to support the organization’s goals.

Job Requirements:

• Diploma or equivalent in a relevant field.
• At least 2 years of experience in operations, with some exposure to leadership or supervisory responsibilities preferred.
• Prior experience in event or camp management is a plus.
• Strong organizational and multitasking skills, with the ability to manage various responsibilities efficiently.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
• Strong attention to detail and ability to ensure accuracy in scheduling, reporting, and financial processes.
• A proactive and hands-on approach, willing to assist in ground operations when needed.
• Customer-service-oriented mindset with a commitment to delivering high-quality service.
• A team player with the ability to work both independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office and familiar with CRM systems or other operational software.
• Experience in the education or enrichment industry is an advantage.
• Willing to travel for work when required.