Assistant Lead Analyst - SAP Billing

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg.

Job description:

Position Overview

This role is critical for NBS (National Billing System) as the incumbent has to project manage ongoing change requests as well as being part of the team to support the system which handles the charging and charge codes under NBS.

Role & Responsibilities

• Assist the Functional Lead of the National Charging Platform (NCP) within NBS programme to manage the functional workshop activities and facilitate functional analysis and design.
• Co-create functional materials and manage users throughout the analyse and design phase to achieve successful analyse and design outcome.
• Assist in project management activities such as booking of resources, taking minutes, recording of meetings etc.
• Lead in cross functional activities arising from related issues and matters originating from NCP.
• Work closely with project teams from other NBS tracks as well as teams from other projects impacted or impacting NBS, NBS champions, NBS user workgroups and other stakeholders to:

1. Assess current state (when needed), analyse stated requirements of stakeholders and define business needs within specified scope.
2. Understand and analyse user specifications within the project scope.
3. Assist in the planning for migration and implementation of the system.
4. Plan and facilitate design workshops.
5. Create documentation including business requirements and process flows (when needed).

• Escalate potential conflicts, issues and changes to ensure stakeholders and project team remain in agreement on the solution and scope of work.
• Evaluate potential solutions and make recommendations to resolve business problems.
• Involvement in the system integration testing and user acceptance testing phase.
• Involvement in Full Dress Rehearsals prior to implementation.
• Assist to plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and stakeholders to build good rapport.
• Liaise closely with vendors in project documentation, management, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in achieving project deliverables, project tracking and documentation.
• Partner stakeholders to ensure smooth deployment and adoption of NBS solution.

Requirements

• Successful track record in project management, user and vendor management and as a project lead for small to mid-scale projects.
• Team player with strong organization and people handling skills.
• Strong in process and business workflow.
• Strong analytical and problem solving skills and ability to work independently.
• Strong communication skills, both oral and written, with ability to canvass ideas and influence stakeholders.
• Result and customer oriented.
• Experience in SAP applications such as BRIM, CM, CC, HANA, FICO, MM, SD, BASIS etc. preferred.
• Experience in MS Windows environment & application support is essential.
• Experience in healthcare industry and/or interface integration is an added advantage.
• Degree in Computer Science, Computer Engineering or equivalent.

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