Assistant Human Resources Manager - InterContinental Singapore Robertson Quay

Assistant Human Resources Manager - InterContinental Singapore Robertson Quay

Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Your day to day

Manage Human Resources programs for hotel team members, promoting a positive team culture while ensuring a unique guest experience that brings the brand to life. Play a key role in driving financial performance by optimizing people management and fostering a positive work environment. You will support the Director of Human Resources in implementing strategic HR initiatives, serve as a business partner to department heads, and ensure alignment between HR practices and business objectives. Additionally, you will ensure exceptional guest experiences, responsible business practices, and a motivated, high-performing workforce.

• Collaborate with leadership and department heads to align HR strategies with business goals and operational needs, driving improved financial performance.
• Support workforce planning and forecasting to ensure optimal staffing levels that control labour costs and enhance productivity.
• Monitor and manage HR budgets, ensuring effective cost control while supporting the hotel’s financial targets.
• Implement compensation and benefits strategies that are competitive and financially sustainable to attract and retain top talent.

Guest Experience

• Ensure that employees are trained and motivated to deliver exceptional service that meets or exceeds guest expectations.
• Partner with department leaders to design and implement programs that link employee performance to guest satisfaction.
• Foster a service-driven culture where employees are empowered to innovate and enhance the guest experience.
• Implement recognition programs that reward employees for outstanding service and contributions to memorable guest interactions.

People

• Assist in managing recruitment, onboarding, and talent development to ensure the attraction, retention, and growth of employees.
• Partner with department managers to develop succession planning and performance management frameworks, ensuring continuous growth and capability building.
• Promote a positive work environment by resolving employee relations issues, fostering open communication, and maintaining high morale.
• Ensure compliance with local labour laws, HR policies, and promote fair and inclusive practices that align with the company’s values.
• Lead diversity, equity, and inclusion initiatives to enhance the workplace culture and employee engagement.
• Act as a trusted advisor and business partner to department heads, providing HR expertise to help solve business challenges and drive operational performance.
• Collaborate with leadership teams to understand their goals and provide guidance on HR solutions, talent management, and organizational development.
• Facilitate change management initiatives by supporting departments during transitions, ensuring alignment with business needs.
• Offer data-driven insights and recommendations to improve organizational efficiency, employee engagement, and overall business outcomes.

Responsible Business

• Champion responsible business initiatives, including sustainability efforts and corporate social responsibility (CSR) programs.
• Lead employee engagement and community involvement programs that align with the hotel’s social and environmental commitments.
• Ensure ethical business practices are upheld, in line with IHG’s governance and corporate responsibility standards.
• Drive initiatives that reduce the hotel’s environmental impact and promote employee well-being.

What we need from you

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3-5 years of experience in HR, with a strong preference for hospitality industry experience.
• Proven track record in business partnering, performance management, and employee relations.
• Strong knowledge of local labour laws, HR best practices, and compliance.
• Excellent communication, leadership, and interpersonal skills.
• Ability to align HR initiatives with business goals and provide data-driven insights to improve outcomes.
• Passion for people development, guest service excellence, and responsible business practices.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com