Assistant Head of Operations & Development [Management Experience | Social Work] - SM09

Assistant Head of Operations & Development

• Working hours: 5 days, 9:00am – 6:00pm
• Location: Buangkok
• Salary: $4300 - $5000

Responsibilities:
Management Function

• Supervise the daily operations in the Hostel according to the SOPs.
• Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy.
• Oversee staff relationship with residents and stakeholders.
• Manage staff morale, motivation and discipline in the department.
• Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department.
• Assist HOD to manage budget and manpower allocation.
• Lead and support departmental meetings as necessary.
• Deliver Trauma-informed practices in daily staff and residents interactions/management.
• Coach and mentor new employee onboarding effectively with accurate and timely documentation records.
• Responsible for achieving Department goals.
• Ensure work goals are aligned with Department goals.

Role Function

• Cover the role of the shift staff when necessary.
• Effective and fair roster planning to cater to the needs of the daily operations.
• Ensure adherence to the SOPs in the daily operations of the hostel.
• Coach YWAs and NRCWs to perform their roles effectively.
• Coordinate with other Departments when necessary.
• Manage and oversee all documentation required for the department.
• Assist HOD in preparation and submission of Monthly/Quarterly reports.
• Assist HOD in managing crafting/reviewing/amending SOPs as required.
• Oversee all investigations and review investigation process/approach/techniques (Discipline Committee Chair).
• Oversee all processes in the hostel (e.g. approved/prohibited items list/confiscated/safekeeping/remand items/body check/property check/dorm check).
• Oversight on departmental portfolio progress.

Development Function

• Assist HOH/HOD in roles and functions which are assigned.
• Assist HOD in planning the development of the YWA and NRCWs in the department.
• Assist HOD in reviewing current and implementing new processes to meet requirements of the Ministry.
• Identify and attend courses/training for personal and professional growth and development.

Taskforce Involvement

• Able to lead taskforces within the department.
• Able to represent the department to contribute in inter-department/inter-division taskforces.

Requirement:

• Degree or Diploma with at least 2 years of management experience.