Assistant Front Office Manager

Assistant Front Office Manager

Reporting to the Front Office Manager, the incumbent will assist to oversee the Front Office Department and ensure a smooth and efficient day to day operation:

• Coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge and Concierge)
• Ensure all team members adhere to service and product delivery standards in order to deliver memorable guest experiences.
• Constantly review, assess, improve and establish clear SOPs and service standards.
• Manage costs to ensure profitability and procedure standards (ie. Pending account, Cash float and High balance report)
• Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

Requirements :

• A minimum of 3 years’ experience in the similar capacity in the Hotel industry
• A degree or diploma in Hotel Management of equivalent
• Excellent interpersonal and communication skills
• Passion for delivering exceptional level of guest services
• Self-Driven, Pro-active and a Highly energetic individual
• Able to work in a fast paced environment that promotes changes and drive for achievements