Assistant Facilities Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Role Overview:

The Assistant Facilities Manager supports the Regional Account Director in managing tactical delivery for assigned properties/facilities, serving as the on-site key point of contact for stakeholders and clients. Responsibilities include site budgets, accounting, maintenance, operations, contract services, purchasing, occupancy services, and helpdesk management.

Key Responsibilities:

People Management:

• Foster a culture aligned with JLL's core values; coach and develop team members.

Client/Stakeholder Management:

• Deliver excellent customer service, build relationships, and ensure client expectations are met.

Procurement & Vendor Management:

• Oversee multiple vendors, manage procurement processes, and ensure timely service delivery within budget.

Contracts Management:

• Monitor contract delivery, initiate re-procurement as needed, and ensure best value for clients.

Finance Management:

• Oversee site financial operations, meeting targets and control requirements.

Health & Safety Management:

• Implement safety procedures and ensure compliance with regulations.

Site Operations Management:

• Implement best practices, maintain building procedures and performance measures, manage Critical Environment requirements, and provide 24/7 emergency support.

Risk Management:

• Assist in implementing risk management programs, support business continuity plans, and adhere to JLL's business conduct guidelines.

Qualifications, Skills, and Critical Competencies:

• Minimum 3 years of experience in facilities, property management, or a related field.
• Customer-centric attitude with a proactive, professional, and results-driven approach to service.
• Excellent client focus, relationship management, and communication skills to interact with diverse client staff.
• Leadership skills and ability to work collaboratively in a team environment.
• Strong organizational skills to prioritize work, meet tight deadlines, and manage multiple operational matters.
• Ability to manage conflict, negotiate, and balance client and firm requirements.
• Knowledge of local health and safety regulations, critical facilities, and vendor management.
• Understanding of technical aspects of property, including HVAC, Fire Protection, M&E, and BMS systems.
• Strong budget management and financial analysis skills.
• Proven project management, problem-solving, and strategic thinking capabilities.
• Possesses a strong desire to take on leadership roles and contribute to the organization's strategic direction.

Working Relationships:

• Reports to: Regional Account Director
• Key Stakeholders: Client Stakeholders (Local sites), BU or Laboratories Leads