Assistant Facilities Manager

Key Responsibilities:

• Project Management: Oversee projects from initiation to completion, ensuring timelines, budget, and quality standards are met. Ensure all relevant documentation is maintained.
• Facilities Management: Manage the ongoing maintenance of facilities, including Mechanical & Electrical (M&E) services, pest control, and landscaping (both indoor and outdoor).
• Customer Engagement: Act as the point of contact for customers and service providers, addressing concerns and ensuring satisfaction with services provided.
• Service Request Management: Create and manage service request tickets, monitor the progress of requests, and ensure timely resolutions.
• Maintenance Records: Update and maintain detailed records of all maintenance activities, including completed tasks and scheduled inspections.
• Service Request Reporting: Generate and analyze service request reports to identify trends, track performance, and improve service delivery.
• Monthly Reporting: Prepare and deliver comprehensive monthly reports on all facilities-related activities, maintenance, and service requests.
• Meeting Coordination: Take accurate minutes during meetings, ensuring all action items and decisions are properly recorded and communicated.
• Team Management: Lead and manage a team of cleaners, tea ladies, and events support staff, ensuring that tasks are completed efficiently and to a high standard.
• Health and Safety Compliance: Ensure that all facilities operations are carried out in compliance with health, safety, and environmental regulations.

Required Skills & Experience:

• Proven experience in project management and facilities management.
• Strong organizational and multitasking skills.
• Excellent communication skills to engage with customers, service providers, and internal teams.
• Ability to manage and lead a team effectively.
• Proficient in Microsoft Office and facilities management software.
• Knowledge of M&E services, pest control, and landscaping maintenance is a plus.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and manage multiple priorities.