Assistant Director / Senior Manager, Rewards (1 year contract)

Looking for a job that actually makes a difference?

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.

You will be a part of HPB’s Preventive Health Programmes & Rewards Division, Rewards Department, to optimize the use of rewards for positive behavioural outcomes that can help achieve HPB’s vision of “A Nation of Healthy People”.

As a key member of Rewards Department, you will be part of a team to manage a board-wide rewards programme and platform services to facilitate sustained engagements with all stakeholders within its rewards ecosystem and to support national-level initiatives for the benefit of Singaporeans.

You will be responsible for facilitating the development of domain expertise progressively to guide divisions in optimizing usage of rewards to support programmes’ objectives across 3 main tracks: knowledge acquisition (extrinsic & non-monetary rewards “NMR”); provision of advisory/consultancy support (for both extrinsic and NMR); and continuous review/learning from experts in relevant industries & academia.

You will be required to provide leadership to team members in business development areas: policy development and governance oversight for the awarding of Healthpoints, reward-types and non-monetary rewards (NMR); conceptualising and delivering specific rewards-related initiatives; collaborating with internal stakeholders and commercial partners to develop and drive the rewards-related strategic roadmap; participating in cross-functional or inter-agency projects involving monetary or non-monetary incentive-related projects; working with the internal IT team and outsourced vendors to ensure front-end and back-end users’ experience (UI/UX) are optimised; supervising the implementation of marketing or programme initiatives to enhance customer experience; and developing user experience analytics and insights, business performance metrics, and implementing recommendations for business process or platform-related improvements.

You will also be required to provide leadership to team members in customer care: customer queries and escalation management; customer-care vendor management and operations development & support.

Join us if you are a dynamic and self-motivated individual who has at least 10 years of relevant working experience in rewards or loyalty programme design/development, operation and execution; insights-driven data analytics, account management, events and project management, or customer engagement, and enjoys working in a highly matrixed, fluid and fast-paced environment.

You should also possess:

• Reasonably strong knowledge of related CRM/IT systems, and comfortable in engaging tech stakeholders.

• Demonstrated competency in partnership proposal development (includes ideation), project management, operations planning, execution and management of project timelines.

• Possess a strategic, analytical and organised mind-set, able to produce outcomes and streamline processes.