Assistant Director of Sales (Sentosa Cluster)

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manager expectations, advise conflicts, overcome objections, closing and obtain post-feedback
• Day-to-day sales activities include telemarketing, sales calls, hotel / serviced residence visits, entertainment, virtual presentations etc.
• Acquire new sales leads / prospects and establish new accounts to grow account / client base.
• Foster and develop relationship with existing clients and customers to maintain loyalty; Manage leads and enquiries and provide suitable solutions promptly.
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Work collaboratively with the Operations team to ensure that we deliver the best to our guests; Work collaboratively with the Revenue Management team to optimize the rates to the hotel
• Gather and provide publicly available market information; Provide timely updates to superior and team on activities and market information
• Achieve various monthly sales targets set to meet overall cluster budget.
• Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
• Compliant with statutory regulations and internal guidelines/SOPs
• Follow up with clients whose payments are outstanding and long overdue.
• Undertake any other duties as may be assigned by superiors diligently and professionally.
• Initiate and drive larger scale projects that may require other departments or external parties

• Minimum Diploma in Marketing & Business Administration or equivalent.
• Minimum 5 years' experience of same capacity in hospitality industry, focusing on travel trade
• Able to lead, manage & motivate a team meet sales goals.
• Hands-on approach in solving challenges and a good team player.
• Possess excellent organizational, interpersonal, time management and IT skills.
• Strong oral & written communication skills.
• Able to multi task to meet close deadlines under fast -paced environment.