Assistant Director of Sales / Senior Sales Manager - InterContinental Singapore Robertson Quay

Assistant Director of Sales / Senior Sales Manager - InterContinental Singapore Robertson Quay

Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

The Assistant Director of Sales / Senior Sales Manager – Corporate is a crucial role to ensure that the experience of the client is not merely satisfactory but exceeds their expectations and those of the attendees. This proactive sales role will be the face of the hotel’s unique venue options such as Publico Ristorante, The Penthouse, Quayside Lounge, The Residence, where InterContinental Singapore Robertson Quay is trying to come in as a differentiator as against the current contenders/competitors.

• Proactively sell the hotel’s event venues and hunt for corporate via active solicitation through sales calls, site inspections and client networking events.
• Achieving and exceeding financial targets under the guidance of the Director of Sales.
• Monitor competitor activities and assist in marketing intelligence.
• Interface with operations on a timely basis.

Guest Experience

• Should be well versed in defining experiential ‘Out of the Box’ experiences so that the guests can be introduced to customized experiences within an array of event venues and spaces within the hotel.
• Be the overall custodian & driver of event sales.
• Develop key relationships with key event and meeting planners.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints and strive to improve service performance.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

People

• Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.

Responsible Business

• Develop and maintain good relationships with officials and representatives of local community groups and companies to promote new business and increase sales for the hotel.
• Perform other duties as assigned.

What we need from you

Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred and 3 plus years’ hotel management experience. Experience in the field of catering and event services preferred. Must speak fluent English.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Understanding of microeconomics as it applies to hotel business.
• Strong computer skills are required. Delphi Sales & Catering experience preferred.
• Strong reading and writing abilities are required.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, specialized training and or certifications.
• May be required to work nights, weekends, and/or holidays.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com