Assistant Director - IT Operations (Cluster Office)

Position Overview

The Assistant Director is thus expected to work with IT Lead, Synapxe and Smart Systems on:

1. Planning and IT implementation of a new Acute Hospital.
2. Review processes and workflows with stakeholders to implement new healthcare initiatives for seamless care operations and desired outcome for patients.
3. Understand cluster / institution specific needs and manage programmes to ensure that projects and initiatives are delivered on time with cluster-specific domain knowledge/practices and operational oversight for project delivery.
4. Work closely with internal stakeholders and partners from strategic planning, business justifications to implementation for IT and smart systems.

Role & Responsibilities

New Hospital Planning – IT and Smart systems

1. Lead the team to work with various users and project teams to ensure IT infrastructure, business and clinical systems readiness for timely deployment and verification.
2. Lead the team to work with various users in collating business requirements of institution stakeholders, including IT initiatives, implementation and go-live planning.
3. Lead the team to work with users on digital & smart technologies for the new hospital and the integration with IT systems.
4. Lead the team to work with users and project teams to seek IT funding approval.
5. Manage IT systems implementation progress to meet hospital milestones and requirements.

Hospital Operations

1. Collaborate with project teams to determine project requirements and implementation approach, including technical knowledge, project staffing headcounts, project man-day costs for work plan.
2. Manage stakeholders to determine project requirements and obtain approval for projects.
3. Oversee the IT projects to ensure that projects are delivered according to plan (cost, quality, time).
4. Oversee KTLO operations for the institution to ensure that SLAs are met.
5. Manage in institution Risk Management and Business Continuity Planning.
6. Support in the setup and participation for institution / cluster / national exercises (eg. BCP, DR, mass casualty, emergency planning, outbreak).
7. Represent the organisation in cluster, institution and other committees or task forces to support the IT initiatives.
8. Manage audit requests by internal / external auditors.
9. Undertake requests as directed by the IT Lead or GCIO in alignment with cluster / institution objectives and goals.

Workplan Budgeting

1. Manage pre-project assessment and feasibility studies and prioritises institution-specific projects to be included in the IT workplan.
2. Evaluate and prioritise cluster-specific projects for implementation to finalise projects for the IT workplan.
3. Ensure synergies for deployment of cluster / institution projects with Cluster IT Governance.
4. Develop, track, and control the IT annual operating and capital budgets to ensure sustainable cost optimisation.

Requirements

1. Degree in Computer Science, Information Systems, Engineering or equivalent
2. Minimum 10 years of related work experience
3. Successful track record in project management, user and vendor management and as a Project Manager for mid to large-scale projects
4. Team player and a strong collaborator
5. Good verbal and written communication, analytical and conflict resolution skills and ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels
6. Leadership and analytical skills and ability to work independently, process initiative to complete tasks and project assigned
7. Ability to handle ambiguity work environment

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