Assistant Dental Clinic Supervisor

Duties and Responsibilities

• Support daily clinic operations: Assist with patient flow, maintain clinic cleanliness and organization, and ensure adequate staffing during operational hours
• Optimize operational efficiency: Review and streamline processes, troubleshoot issues, and liaise with suppliers to ensure smooth and efficient operations
• Maintain equipment and resources: Ensure all equipment is in working order, manage stock levels, and assist with ordering supplies
• Promote a positive work environment: Monitor staff for compliance with procedures, foster teamwork, and contribute to a positive and supportive clinic atmosphere
• Perform administrative tasks: Assist with month-end reporting and other administrative duties as assigned.
• Manage patient communication: Handle all inbound inquiries (phone & email), manage messages, schedule appointments, and address patient questions/concerns
• Maintain patient records: Register new patients, ensure records are accurate and up-to-date, check medical history and allergies
• Provide administrative support: Generate reports, monitor cases, process payments and claims, liaise with dental labs, prepare presentations, and locate patient files
• Ensure operational efficiency: Adhere to and maintain call center SOPs, follow up on Invisalign cases, and manage escalated cases promptly
• Other adhoc duties.

Requirements

• At least 3-5 years of experience in a dental clinic
• Proven track record of successfully managing and motivating a team
• Comprehensive knowledge of dental procedures, terminology, and instruments
• Strong understanding of infection control protocols and dental radiology
• Excellent communication, interpersonal, and leadership skills
• Demonstrated ability to problem-solve, make decisions, and manage time effectively
• Ability to maintain confidentiality and adhere to ethical standards
• Strong work ethic and commitment to providing excellent patient care
• Ability to work independently and as part of a team
• Excellent organizational and multitasking skills
• Professional demeanor and positive attitude
• Proficiency in basic computer applications (eg. Microsoft Word, Excel, PowerPoint, etc.)