Assistant Customer Service Manager

Job Responsibilities

1. Assist Manager in planning and executing customer service functions.
2. Plan, coordinate and assign daily workload to customer service team.
3. Supervise team in providing excellent and outstanding services to customers.
4. Ensure that team addresses customer inquiries and concerns promptly and professionally.
5. Assist in resolving employee concerns and developing a customer-focused environment.
6. Organize job training for the team to meet departmental objectives.
7. Ensure that the team follows company policies and procedures.
8. Assist in employee recruitment, training, disciplining, performance evaluation, promotion, and termination activities.
9. Resolve escalated and complex customer issues on-time.
10. Provide back-up assistance to team members when needed.
11. Deliver world-class services to ensure customer satisfaction.
12. Anticipate customer needs and deliver timely responses to meet their expectations.
13. Identify and resolve problems that affect customer service quality and efficiency.
14. Recommend best practices to meet service level agreements and improve customer satisfaction.
15. Handle high volumes of customer calls and work well under pressure.