Assistant Chief Concierge

Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related associates, so they are hospitable, outgoing and guest-oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

1. Offer a warm, sincere and personalized welcome to all guests.
2. Have an in-depth knowledge or access to information regarding directions, travel time, cost, and various forms of transportation.
3. Be updated on events around town and major events abroad such as concerts, public holidays, shows, trade shows, trade relation offices, diplomatic offices, and shopping information.
4. Maintain a constantly updated database with extensive information about city highlights.
5. Arrange tickets for theatre, sporting events, and local attractions.
6. Make and confirm all transportation arrangements with contracted limousine company. Preference is given to in-house limousine vehicles first over contracted limousine company.
7. Stay updated with dining options and confirm dining reservations.
8. Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms.
9. Communicate information effectively to Chef Concierge.
10. Train, coach, and support the Concierge colleagues.
11. Produce a monthly training plan for department and submission of training hours.
12. Ensure smooth workflow of driveway and lobby are maintained.
13. Guide the Concierge team in accordance with hotel standards, appraising their performances, and handling disciplinary actions.
14. Manage the process of message, luggage, and parcel deliveries in daily operations ensuring no loss or mismanagement of such items.
15. Must have full knowledge of all emergency procedures.
16. Must have full knowledge of the Hotel's policies and procedures.
17. Work closely with the other sections of Rooms Division.
18. Report guests' complaints and anything amiss to the Chef Concierge.
19. Perform all other duties assigned by the Chef Concierge or Department Head.