Assistant Centre Manager (Ang Mo Kio)

Purpose of Job:

• Oversee the day-to-day operations of the Social Service Centre (SSC), that includes the running of meaningful activities for clients at the SSC, according to 365CPS’ mission and values.
• Facilitate the prudent running of SSC operations in a mission-driven and sustainable fashion in accordance with 365CPS’ organisation goals and values.
• Manage stakeholders to ensure the success of SSC operations.
• Champion ethical conduct and professional competency among staff.

Key responsibility areas:

Social Service Centre (SSC) Operations Management

• Manage the smooth running of all programmes and activities in the SSC in accordance with programme procedures and guidelines.
• Ensure that needs of clients in the SSC are met.
• Act as first point of escalation for issues arising within the SSC.
• Identify areas of improvement and opportunities for development of new programmes to enhance SSC service delivery.
• Engage with external parties on collaboration efforts.

Financial Management

• Track financial reports to ensure that Centre activities meet the organisation’s fiscal goals.
• Propose annual budget required for Centre operations.

Stakeholder Management

• Secure endorsement of new programmes from Director of Programmes & Services.
• Present monthly report to update Director of Programmes & Services on SSC operations.
• Escalate issues to Director of Programmes & Services where necessary.

Staff Development and Supervision:

• Ensure effective utilisation of staff resources/volunteers to achieve an efficient service delivery system.
• Facilitate programme services meetings and staff dialogue addressing matters and concerns.
• Recommend or conduct on-the-job training for staff.
• Set performance expectations for supervisees.
• Conduct bi-yearly performance appraisals of supervisees.
• Identify staff professional development needs.
• Ensure that supervision provides the highest degree of professionalism, autonomy, and quality of service.
• Participate in recruitment activities.

Requirements:

• Minimum 3 years of experience in managing operations, preferably in the social services sector and with supervisory responsibilities.
• Bachelor’s Degree in any discipline but preferably in Social Work.
• Intermediate proficiency in Microsoft Office Excel, Word, and PowerPoint.
• Must be able to accept relocation to other SSCs as needed.

Competencies:

Attuned to Client’s Interest

• Understand underlying issues and context of client beyond those expressed.
• Show sensitivity and take action beyond normal expectations with the will to improve the situation of client by addressing underlying needs.

Coach for Performance

• Make specific suggestions to help others learn and grow professionally.
• Identify strengths and facilitate learning gaps and development at individual and team levels.
• Create development opportunities and stretch assignments based on team members' strengths and development areas.

Lead Teams

• Create conditions to enable the team to perform at its best; and take action to improve team effectiveness/morale.
• Promote best practice standards in the delivery of programmes/services.

Drives Results

• Achieve high levels of effectiveness within own scope of work by timely interventions when own performance is sub-standard.
• Hold self accountable for results.

Evaluate and Energise Self

• Be self-aware and develop a reflective practice.
• Manage emotions and respond appropriately even in emotionally charged situations.

Model Integrity

• Demonstrate uncompromising honesty, ethics, and integrity.
• Understand the organisation's ethical boundaries and effectively handle confidential and sensitive information.