Assistant Care Coordinator, Primary Care Liaison Team, RHSO (2-Year Contract)

The NUHS RHSO Primary Care Partnerships is a division under the NUHS Regional Health System Office (RHSO) that focuses on managing the transition of patients with well-controlled chronic conditions from Specialist Outpatient Clinics (SOCs) to primary care partners in the community. This initiative aims to decongest acute hospital services and provide quicker access to acute care resources. The key primary care partners include St Luke’s Outpatient Clinic, Family Medicine Clinics (FMCs), National University Polyclinics (NUPs), and private GPs. The team of care coordinators plays a crucial role in ensuring a smooth transition for patients by addressing care and cost concerns, providing detailed counselling, and offering value-added services such as appointment consolidation and GP empanelment on a needs basis.

As Assistant / Care Coordinator (Primary Care Partnerships) in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Perform patient selection, patient counselling, appointment consolidation and referrals from NUHS hospitals to NUHS primary care partners
• Provide training and develop workflows for hospital departments to support them in the right-siting efforts
• Support the continuing care of patients in the community
• Facilitate the transition of patients from polyclinic to NUHS GP partners
• Enter data into database for tracking
• Engage patients for health promotion activities and participation in NUHS or national initiatives as and when required
• Perform any duties as assigned by supervisors and HOD

Job Requirements

• Possess a Diploma / Degree (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Entry-level are welcome to apply)
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred