Assistant Cafe Manager

Secret Recipe is hiring a Full time Assistant Cafe Manager role in Toa Payoh, Singapore. Apply now to be part of our team.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,650 - $3,000 per month
• Work pass will be provided for this role
• This role is an urgent hire

Work Location: Plaza Singapura

The Café Manager is responsible for managing all aspects of the café's operations, including staffing, customer service, inventory management, financial oversight, and ensuring a high-quality customer experience. This role requires a dynamic leader with strong organizational skills, a passion for coffee and food, and the ability to work well under pressure.

Key Responsibilities:

1. Staff Management:
   • Hire, train, and supervise café staff, including baristas, kitchen staff, and servers.
   • Schedule shifts and manage staff workloads to ensure proper coverage.
   • Provide ongoing coaching, feedback, and performance evaluations.
   • Handle conflict resolution and maintain a positive, productive work environment.
2. Customer Service:
   • Ensure exceptional customer service by overseeing the café environment and addressing customer concerns.
   • Promote a welcoming atmosphere and encourage customer loyalty.
   • Handle customer complaints in a professional and efficient manner.
3. Operations Management:
   • Oversee the daily operations of the café, ensuring that all tasks are completed efficiently and effectively.
   • Manage café inventory, including ordering and tracking supplies (e.g., coffee, pastries, cleaning supplies).
   • Maintain cleanliness and organization of the café, ensuring health and safety standards are met.
   • Oversee equipment maintenance and troubleshoot issues as necessary.
4. Financial Management:
   • Prepare and manage the café’s budget, including monitoring expenses and maximizing profitability.
   • Track daily sales, handle cash flow, and oversee the cash register operations.
   • Analyze sales trends and implement strategies to increase revenue.
   • Ensure accurate reporting of financial data.
5. Marketing & Promotions:
   • Develop and implement marketing strategies to promote the café and increase customer engagement.
   • Plan special events, promotions, or seasonal menu changes.
   • Monitor and maintain the café’s online presence, including social media and reviews.
6. Compliance & Safety:
   • Ensure the café complies with all local health and safety regulations.
   • Maintain food safety standards and cleanliness throughout the café.
   • Oversee the safe operation of all kitchen equipment and ensure staff are trained in proper safety protocols.

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