Assistant Banquet Manager - voco Orchard Singapore

Assistant Banquet Manager - voco Orchard Singapore

voco Orchard Singapore is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Serve as Banquet Manager in his/her absence.

Responsibilities

• Assist in controlling departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
• Support the Hotel Sales team with site inspections, client entertainment, familiarizations and other events that form part of the sales and marketing revenue plan.
• Execute any F&B activities and promotions according to guidelines given by Banquet Manager or Assistant/Director of F&B.
• Manage the day-to-day activities of the Banquet staff. Schedule employees, including casual labour to ensure proper coverage for all banquet events and activities. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Train, manage, and motivate the Banquet department to provide high standard of service for customers and meet departmental and hotel targets.
• Provide direction and support to the team on a daily basis.
• Supervise and manage the performance of the Banquet department.
• Interact with outside contacts including guests, vendors, and regulatory agencies.
• Ensure guests are greeted upon arrival and respond to guest requests and complaints in a prompt and professional manner.
• Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction.
• Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.
• Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

What we need from you

• Diploma in Hospitality Management or other relevant qualification.
• Minimum 2 years’ related experience in food & beverage in a full service hotel.
• Oral and written fluency in English. Fluency in another language is an advantage.
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.