Assistant Banquet Manager, Banquet Operations (ID: 668072)

Responsibilities:

• Work with the sales manager in planning and overseeing banquet and catering operations for events.
• Ensure the proper banquet setup according to the event requirements, including seating arrangements, audio-visual needs, and food and beverage services.
• Coordinate with kitchen and service staff to ensure timely food preparation and delivery.
• Supervise banquet staff during events to ensure exceptional service and adherence to the company standards.
• Assist in scheduling and managing banquet staff, including wait staff, captains and bartenders.
• Provide training and guidance to new employees and ensure that all staff are well-prepared for events.
• Monitor staff performance and address any service issues that arise during events.
• Act as a liaison between clients and the banquet team to ensure that all event details are executed to the client’s satisfaction.
• Address client requests, concerns, and feedback during events to ensure a smooth and positive experience.
• Conduct post-event follow-ups to gather client feedback and ensure client satisfaction.
• Ensure that all banquet and catering operations meet high-quality standards, from food presentation to customer service.
• Monitor event spaces for cleanliness, safety, and adherence to health and safety regulations.
• Implement corrective measures when necessary to address any issues with service or event execution.
• Assist in managing inventory levels for banquet supplies.
• Coordinate with vendors for the timely delivery of supplies and services for events.
• Ensure proper storage, maintenance, and upkeep of all banquet and catering equipment.

Requirements:

• Diploma or Degree in Hospitality, Hotel Management, or a related field.
• Minimum 3-5 years of experience in banquet or events management, preferably within the MICE or hospitality industry.
• Strong leadership and staff management abilities.
• Excellent communication and customer service skills.
• Ability to handle high-pressure situations and problem-solve on the spot.
• Knowledge of banquet setup procedures, food and beverage service, and event coordination.
• Proficiency in Microsoft Office and event management software.
• Team players who love working with others and are not afraid to take ownership of their actions.
• Proactive individuals who are eager to pitch in and support across various functions, demonstrating a willingness to collaborate and contribute.