Asia Pacific Chief Operating Officer

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May 16, 2023

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Asia Pacific, Chief Operating Officer - Flexible on any office across Asia PacificAon is looking for an Asia Pacific Chief Operations Officer who will design, oversee and implement all aspects of the region operating model, taking into account Aon Solution Line models, platforms and capability needs in order to support growth of our business and related financial outcomes.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.How this opportunity is differentStrategic Planning, Business Analysis and ExecutionIn partnership with Asia Pacific CEO, Asia Pacific executive leadership team develop strategic plans and conduct business analysis to support corporate objectives.Deliver Business Results – Assist in execution on growth, expense targets and pre-tax incomePortfolio Investment – Identify, validate, and prioritize investments (people, technology, etc.)Assist Local Business Leaders – Help complete priorities as defined by executive leadershipDrive Operational ExcellenceEnable colleagues to deliver value to clients by demonstrating operation capabilities to create capacity for our colleagues that are leading client portfolios. In addition, deliver controls around cash management.Drive Spread – by developing and handling controls around growth and spendOperational Performance – Leverage breath of shared service capabilities to meet client expectations and create capacity in the organization.Cash Management – In partnership with the CFO lead behaviors that drive effective cash management (DSO, Receivables, invoice lag, etc.).Manage Risk & Colleague WelfareAdminister and drive a strong risk management culture, framework, and reporting structure. Create a structure to support Health & Welfare issues.Risk Committee – Drive a committee approach that highlights risk concerns and makes decisions about risk mitigation for the business.Proactively Drive Ops and Tech to lessen risks – Focus on mitigating risks through operational discipline and the implementation of effective technology.Lead Remediation of Audits & Regulatory Reviews – Repair issues identified by internal audit and external regulatory review and internal assessment efforts.Ensure Client Solution Readiness & Compliance – Ensure client solution readiness and compliance with regulatory requirements and objectives of the firm.Support Colleague Health & Welfare Issues – Provide effective organizational response to significant, environmental, geopolitical, and medical catastrophes.Key Responsibilities:Be accountable for regional client service delivery across all SLs inclusive of partnering to drive client/service segmentation, setting, and delivering desired cost to serve and ensuring metrics drive desired client experience across the value chain from carriers to claims.Drive operational excellence and continuous improvement partnering with Global Shared Service leadership to evaluate next-gen capabilities enabling new levels of efficiency and client experienceIdentify and mitigate risks, and provide evidence of and report on effectiveness of controls across the value chainEnsure compliance with local regulations and company policy for Asia PacificLead and deploy change activities, including oversight of regional PMO/PM/change teams inclusive of ensuring delivery of value realization set w/ Solution Line leadership and adopted by the regionEnsure organisational change is adequately planned, implemented, and adopted, including any efficiency gains, evolution in client experience, and data & analyticsRun integration of M&A activity inclusive of due diligence as required, and partnering to ensure value realizationOwn, track and measure service standards and critical metrics transparently at a regional and local level in partnership with Global Shared Services ensuring desired achievement of service standards and colleague and client experiencePartner with SL teams to ensure operating models, platforms and capabilities are clear and implemented with excellence inclusive of evaluating change, data integration/migration, functional/regional requirements and organisational change required to achieve value realizationPartner with Asia Pacific CEO and CFO to drive comprehensive delivery program that enables financial, operational and strategic targets be achievedYour impact as Asia Pacific COO:As a senior professional, make a significant contribution to the success of function and shared service effectiveness at enabling next level client and colleague experience while providing an increased control environment and meet efficiency goalsLead client experience model for Asia Pacific in partnership with CCO’s and Solution Line leadershipSolid understanding of the design and execution of global business services operating models and applying technology to transform end to end business processesBroad and deep knowledge and ability to drive value through business and financial management ensuring plan, forecast, and delivery of financial objectives for ABS services in the regionFamiliar with the latest global business services trends, technologies, standards, products, and applicabilityUse key business parameters/critical metrics to evaluate efficacy of solutions and connection to overall ABS efficiency strategyAbility to conduct relevant business and planning discussions effectively and independently at the most senior level (AEC/CEO/CFO/COO)Build and maintain effective working relationships with internal clients and external networkEstablish credibility with key stakeholders and clients through day-to-day interactionsDemonstrate problem solving techniques to best meet the need; recognized as a solution provider for sophisticated issuesSet realistic expectations and timelines with internal and external clients and produce resultsAdhere to Aon processes and procedures and all quality service requirements to deliver exceptional valueRecognized as a company leader; committed to continuous improvement and Aon United leadershipAct as a mentor and develop people to maximum potentialFoster and promote Aon United approach to both internal and external business relationshipsDemonstrated commitment to pursuing self-development of knowledge and skills in evolving world of Shared Services, Digital and analyticsSkills and experience that will lead to successMinimum 15 years’ related experiencePrevious formal people management experienceExceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior levelStrong market presence within the industryExcellent communicator (both verbally and in writing)Entrepreneurial approach with high level of accountability for efficiency and client satisfactionExcellent organization and time management skills; able to multi-task and lead projects and direct reportsAbility to drive team(s) to deliver the highest in service, quality, and resultsExcellent analytical skills with ability to make sound business decisionsKnown problem-solver who anticipates issues and suggests creative solutionsAbility to embrace and inspire change in support of the business unit’s and company’s goalsProfessional demeanor with positive attitudeHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on**** Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 2529176,qualifications:UNAVAILABLE,responsibilities:Asia Pacific, Chief Operating Officer - Flexible on any office across Asia PacificAon is looking for an Asia Pacific Chief Operations Officer who will design, oversee and implement all aspects of the region operating model, taking into account Aon Solution Line models, platforms and capability needs in order to support growth of our business and related financial outcomes.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.How this opportunity is differentStrategic Planning, Business Analysis and ExecutionIn partnership with Asia Pacific CEO, Asia Pacific executive leadership team develop strategic plans and conduct business analysis to support corporate objectives.Deliver Business Results – Assist in execution on growth, expense targets and pre-tax incomePortfolio Investment – Identify, validate, and prioritize investments (people, technology, etc.)Assist Local Business Leaders – Help complete priorities as defined by executive leadershipDrive Operational ExcellenceEnable colleagues to deliver value to clients by demonstrating operation capabilities to create capacity for our colleagues that are leading client portfolios. In addition, deliver controls around cash management.Drive Spread – by developing and handling controls around growth and spendOperational Performance – Leverage breath of shared service capabilities to meet client expectations and create capacity in the organization.Cash Management – In partnership with the CFO lead behaviors that drive effective cash management (DSO, Receivables, invoice lag, etc.).Manage Risk & Colleague WelfareAdminister and drive a strong risk management culture, framework, and reporting structure. Create a structure to support Health & Welfare issues.Risk Committee – Drive a committee approach that highlights risk concerns and makes decisions about risk mitigation for the business.Proactively Drive Ops and Tech to lessen risks – Focus on mitigating risks through operational discipline and the implementation of effective technology.Lead Remediation of Audits & Regulatory Reviews – Repair issues identified by internal audit and external regulatory review and internal assessment efforts.Ensure Client Solution Readiness & Compliance – Ensure client solution readiness and compliance with regulatory requirements and objectives of the firm.Support Colleague Health & Welfare Issues – Provide effective organizational response to significant, environmental, geopolitical, and medical catastrophes.Key Responsibilities:Be accountable for regional client service delivery across all SLs inclusive of partnering to drive client/service segmentation, setting, and delivering desired cost to serve and ensuring metrics drive desired client experience across the value chain from carriers to claims.Drive operational excellence and continuous improvement partnering with Global Shared Service leadership to evaluate next-gen capabilities enabling new levels of efficiency and client experienceIdentify and mitigate risks, and provide evidence of and report on effectiveness of controls across the value chainEnsure compliance with local regulations and company policy for Asia PacificLead and deploy change activities, including oversight of regional PMO/PM/change teams inclusive of ensuring delivery of value realization set w/ Solution Line leadership and adopted by the regionEnsure organisational change is adequately planned, implemented, and adopted, including any efficiency gains, evolution in client experience, and data & analyticsRun integration of M&A activity inclusive of due diligence as required, and partnering to ensure value realizationOwn, track and measure service standards and critical metrics transparently at a regional and local level in partnership with Global Shared Services ensuring desired achievement of service standards and colleague and client experiencePartner with SL teams to ensure operating models, platforms and capabilities are clear and implemented with excellence inclusive of evaluating change, data integration/migration, functional/regional requirements and organisational change required to achieve value realizationPartner with Asia Pacific CEO and CFO to drive comprehensive delivery program that enables financial, operational and strategic targets be achievedYour impact as Asia Pacific COO:As a senior professional, make a significant contribution to the success of function and shared service effectiveness at enabling next level client and colleague experience while providing an increased control environment and meet efficiency goalsLead client experience model for Asia Pacific in partnership with CCO’s and Solution Line leadershipSolid understanding of the design and execution of global business services operating models and applying technology to transform end to end business processesBroad and deep knowledge and ability to drive value through business and financial management ensuring plan, forecast, and delivery of financial objectives for ABS services in the regionFamiliar with the latest global business services trends, technologies, standards, products, and applicabilityUse key business parameters/critical metrics to evaluate efficacy of solutions and connection to overall ABS efficiency strategyAbility to conduct relevant business and planning discussions effectively and independently at the most senior level (AEC/CEO/CFO/COO)Build and maintain effective working relationships with internal clients and external networkEstablish credibility with key stakeholders and clients through day-to-day interactionsDemonstrate problem solving techniques to best meet the need; recognized as a solution provider for sophisticated issuesSet realistic expectations and timelines with internal and external clients and produce resultsAdhere to Aon processes and procedures and all quality service requirements to deliver exceptional valueRecognized as a company leader; committed to continuous improvement and Aon United leadershipAct as a mentor and develop people to maximum potentialFoster and promote Aon United approach to both internal and external business relationshipsDemonstrated commitment to pursuing self-development of knowledge and skills in evolving world of Shared Services, Digital and analyticsSkills and experience that will lead to successMinimum 15 years’ related experiencePrevious formal people management experienceExceptional interpersonal skills with capability to interact with major clients to cultivate and maintain strong relationships at a most senior levelStrong market presence within the industryExcellent communicator (both verbally and in writing)Entrepreneurial approach with high level of accountability for efficiency and client satisfactionExcellent organization and time management skills; able to multi-task and lead projects and direct reportsAbility to drive team(s) to deliver the highest in service, quality, and resultsExcellent analytical skills with ability to make sound business decisionsKnown problem-solver who anticipates issues and suggests creative solutionsAbility to embrace and inspire change in support of the business unit’s and company’s goalsProfessional demeanor with positive attitudeHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on**** Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2023-05-16T09:42:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-05-30T09:42:00 0000,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:**** Shenton Way, #26-01, SGX Centre 1,postalCode:068804,addressCountry:Singapore}},{@type:Place,address:{@type:PostalAddress,addressLocality:Mumbai,addressRegion:Maharashtra,streetAddress:Raheja Tower. Floor 3.nPlot No. C-30, Block G, Opposite SIDBI,postalCode:400051,addressCountry:India}},{@type:Place,address:{@type:PostalAddress,addressLocality:Sydney,addressRegion:New South Wales,streetAddress:201 Kent Street,postalCode:2000,addressCountry:Australia}},{@type:Place,address:{@type:PostalAddress,addressLocality:Hong Kong,addressRegion:UNAVAILABLE,streetAddress:One Island East, floors 33-34nTaikoo Place, 18 Westlands Road,postalCode:UNAVAILABLE,addressCountry:Hong Kong}},{@type:Place,address:{@type:PostalAddress,addressLocality:East Tamaki,addressRegion:Auckland,streetAddress:2 Harris RoadnGround floor,postalCode:2013,addressCountry:New Zealand}},{@type:Place,address:{@type:PostalAddress,addressLocality:Shanghai,addressRegion:Shanghai,streetAddress:Room 4105, Jin Mao Towern88 Century Boulevard,postalCode:200121,addressCountry:China}}]}