Asia Operations Manager, VP

Asia Operations Manager, VP

We’re seeking someone to join our Global eDiscovery and Investigations group as a Case Management/ eDiscovery operation manager in Cyber.

The group is responsible for managing requests for electronic data and digital forensic investigations that relate to Litigation, Regulatory matters, Compliance, Employee Investigations as well as Incident Response and Cyber Security events. The team ensures that requests are adequately formed, tracked and responded to in an efficient and accurate manner. This is an excellent opportunity to join a dynamic global function in the Singapore office.

eDiscovery Operations Team

The team will perform electronic data discovery/collection work that includes, but is not limited to, collecting and analyzing data from electronic data sources such as email archives, infrastructure logs, and network file servers. The data will be provided to clients both internal and external to the Firm. Communicating complex technical matters and extensive interaction is required with colleagues both internal and external to IT including Legal, Corporate Security, Human Resources, IT Security, Engineering teams, and other Business groups. Candidates must be well organized, have strong communication and time management skills, as well as be detail-oriented and analytical. They must demonstrate initiative, good judgement, be confident working independently, and be comfortable handling sensitive, confidential information.

What you'll do in the role:

1. Lead and manage Asia eDiscovery operations team
2. Perform eDiscovery collection and analysis of data collected if required, and communicate status updates for various stakeholders
3. Responsible for the management of the Regional GEDI eDiscovery operational queues, including monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
4. Identifies and designates eDiscovery case lead specialist on large and/or complex matters in order to coordinate collection efforts, partnering with eDiscovery collections specialists
5. Act as eDiscovery case lead to communicate expectations to stakeholders on sensitive or complex matters
6. Supervises eDiscovery case lead/ collection specialist's work products to ensure quality of deliverables
7. Provides sign off and acts as primary escalation for eDiscovery related issues

What you'll bring to the role:

1. Strong project management skills including ability to balance multiple competing priorities
2. Experience in data retrieval from message archive systems or data repositories, including formulation and troubleshooting of complex data collection criteria
3. Technical knowledge with basic use of Windows and Unix command and strong Microsoft Excel reporting
4. Strong written and verbal communication skills, ability to articulate technical information in a concise manner to non-technical audiences
5. Experience with handling sensitive and confidential information
6. Strong organizational skills – with good time management, ability to handle multiple priorities, detail-oriented and prioritize works with good judgement
7. High level of work ethic - demonstrated by following policies and procedures, making good judgement and escalating issues promptly
8. Flexible with work hours – on-call and weekend coverage required

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.