Area Manager

ABOUT THE ROLE:

Reporting to the Operations Manager (OM) / Head of Operations (HOO), the role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of foodcourts and coffeeshops.

REPORTING LINE:

• Operations Manager (OM) / Head of Operations (HOO)

DUTIES AND RESPONSIBILITIES:

Operations

• Lead a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets.
• Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops.
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• Responsible for marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants.
• In-charge of lease renewal agreements, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled.
• Propose activities according to market needs.
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses.
• Able to handle daily sales settlement.
• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate.
• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area.
• Work with senior management and financial team on outlets’ budgets.
• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management.
• Provide solutions to improve the bottom line to outlet’s Profit and Loss.
• Maintain and improve established quality and service standards.
• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations.
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct weekly and monthly outlet’s meetings.
• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendations on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handle the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members and stall tenants.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received are correct and being banked in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Senior Management.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks.

JOB REQUIREMENTS:

• Passion for working in the F&B industry and its operational processes.
• Diploma in F&B, supply chain or related disciplines.
• Minimum 5 years’ experience in Foodcourt operation.
• Ability to foster positive working relationships.
• Strong leadership quality with excellent analytical and decision-making skills.
• Basic computer literacy including Microsoft Office and Google Suite.
• Must possess Class 3 license.