Applications Support Executive

Key Responsibilities:

• Provide first-line and second-line support for business applications, resolving user issues via phone, email, or in-person. Troubleshoot applications and hardware issues.

• Investigate, analyze, and resolve application problems, escalating complex issues vendor or IT team if necessary.

• Monitor application performance, identify potential issues, and implement preventive measures.

• Log, track, and manage incidents and requests in a ticketing system, ensuring timely resolution.

• Conduct training sessions for end-users and create support documents to assist with application usage.

• Work closely with IT, development teams, and business units to ensure application stability and improvement.

• Generate reports on application performance, user issues, and system improvements.

• Apply analytical and problem-solving skills to workplace challenges.

• Coordinate with the infrastructure team to ensure system efficiency.

• Perform additional duties as needed.

Required Skills & Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.

• 1-3 years of experience in application support or a related role.

• Strong problem-solving and analytical skills.

• Knowledge of databases (SQL), APIs, and system integrations is an advantage.

• Familiarity with ITIL practices and ticketing systems.

• Positive attitude, strong problem-solving, teamwork, communication, and adaptability.

• Ability to work independently and within a team.

• Basic programming knowledge (Java, Python, or similar) is a plus.

• Experience with Healthcare LIS applications or ITIL knowledge is a plus.

• Fresh graduates will also be considered.