Application Support Lead - Contract

Zenith Infotech (S), a Tech Recruitment firm for 28 years, is currently looking for Support Lead in Application domain.

Successful Team Lead will be supporting our client's government project. This role is meant for Singapore Citizens only.

Responsibilities & Requirements:

1. As an Application Tech Support Lead, you will be responsible for acting as the ongoing interface between the client and the system or application.
2. Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
3. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
4. Expected to be an SME, collaborate and manage the team to perform.
5. Responsible for team decisions.
6. Engage with multiple teams and contribute on key decisions.
7. Expected to provide solutions to problems that apply across multiple teams.
8. Expert proficiency in Issue Management is required.
9. Advanced level of proficiency in Quality Management is recommended.
10. Application Quality Analysis proficiency is suggested.
11. Develop and implement strategies to enhance issue management processes.
12. Conduct regular quality assessments to ensure system efficiency.
13. Collaborate with cross-functional teams to address application quality concerns.
14. Provide training and guidance to team members on issue resolution techniques.
15. Manage periodic deployment to production.