Application Support Engineer - L4

Requisition ID: 52859

Country/Region: SG

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The Implementation Specialist is responsible for solution delivery such as Payment & Identity on customer environment and/or hosted environment. This position will manage installations and ensure customer success and satisfaction during project delivery which includes setup, installation, and interface development based on Entrust Secure ID issuance solution.

Responsibilities

Solution Delivery - 85%

• Solution deployment and configuration to meet customer needs
• Setup, install, and administer Payment and Identity financial solutions for our customers
• Collaborate with project management team to deliver the solution to the customer in a timely manner
• Act as technical expert on the solution, including participating in requirements gathering and validation
• Understand customer needs and work directly with clients to manage initial access, map and transfer data, and create process documentation
• Test and troubleshoot functionality of installed systems; identify and document technical issues to be escalated to the proper organization for resolution
• Deliver solution training for customers, partners, and IT personnel
• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
• Maintain high availability for contact to ensure timely and accurate response to all inquiries
• Communicate effectively with external and internal customers/partners and provide information in a timely and accurate manner

Process Improvement – 15%

• Provide feedback based on client experiences to the owner of the components part of the solution and process improvements
• Create and maintain documentation to assist in future problem resolution
• Participate in and propose process, documentation, and solution improvements

Technology Qualification/Requirement

• Experience in utilizing .NET Firmware and C# language to integrate Entrust Secure ID or similar cryptographic and identity issuance solution with 3rd party payment software
• 5+ years strong technical expertise in software development (.NET) in Windows-based platforms
• Technical understanding of PKI, Certificate Authority management, Certificate issuance, and Identity verification

Basic Qualifications

• Associate degree in information technology or equivalent
• Must have mastery of written and verbal communication
• 5+ years of experience in customer software delivery
• Experience with system integrations

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.