Application Support Engineer- 1 year and extendable contract

The Application Engineer performs Level 2 with expertise in Java, Oracle, PL/SQL, SQL, UNIX/Linux systems, Cloud AWS services, and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance, and stability of critical applications across our organization.

Client Details

Our client is a key player in the insurance industry, boasting an extensive technology department. With a workforce exceeding a thousand employees, they have a strong presence in the market, striving to leverage cutting-edge technology to streamline their services.

Description

• Perform Level 2 support with expertise in Java, Oracle, PL/SQL, SQL, UNIX/Linux systems, Cloud AWS services, and IT Service Management (ITSM).
• Ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
• Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently.
• Document processes and troubleshooting steps to facilitate knowledge sharing and contribute to continuous improvement.

Nature of Work

• Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
• Utilize SQL queries to analyze and troubleshoot issues in Oracle databases, performing data fixes and optimizations as necessary.
• Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, ECS, S3) used for application hosting, storage, and integration.
• Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
• Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

Problem Solving

• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise.
• Problems can range from repetitive daily issues to complex technical problems requiring significant expertise.
• Escalate problems according to guidelines.
• Provide technical solutions for deficiencies in process, application configuration, and operational procedures.

Resource Complexity

• Accountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines.
• Understand and proactively involve in programs related to Tech Upgrade, Platform Automation, and Cloud Migration.
• Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changes.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Profile

Experience

• Minimum 2 years of working experience with Rest API services.
• Minimum 2 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices).
• Minimum 3 years of working experience with microservices framework and containers.
• Working experience with AWS Cloud.
• Minimum 2 years of experience in application support, with a strong command of Java, SQL, PL/SQL, and Oracle databases.
• Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
• Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
• Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

Education
Academic: Bachelor's/Master's degree in Computer Science, IT or related discipline (preferred).

Capability

• Ability to pick up knowledge of the application.
• Strong interpersonal and facilitation skills along with effective communication (both written and verbal) skills.
• Proactive to propose innovative solutions or alternative approaches to difficult issues.
• Strong analytical skills and ability to troubleshoot issues.

Job Offer

• The opportunity to work with a leading insurance company.
• An environment that values technology and innovation.
• A chance to contribute to a team that is at the heart of the company's operations.

This is a fantastic opportunity for an Application Support Engineer who is looking to make a significant impact in a prominent insurance company. If you believe you have the necessary skills and experience, we encourage you to apply.

To apply online please click the 'Apply' button.