Application Support Engineer

We are looking for anApplication Support Engineer to join our industrial software solutions market growth. You will work closely with various stakeholders regarding local and regional business. This involves taking care of system Integrators, direct enterprise sales and business development across different industries (oil & gas, semicon, chemical, pharma, energy etc.) to achieve growth in assigned region.

Responsibilities:

• Customer Assistance:Provide prompt and accurate support to customers via phone, email, or chat.

• Issue Resolution:Identify, troubleshoot, and resolve product-related issues, ensuring minimal downtime.

• Assist Sales Teamsin product presentations and demonstrations. Products and Solutions includes HMI, Scada, WMS, MES, Data Management Solution, IIOT, Fault Tolerant Computer Servers , etc.

• Provide Technical Assistanceand guidance during the sales process.

• Offer After-Sales Support Servicesand provide technical backup as required.

• Training:Conduct product training sessions for customers and internal teams.

• Feedback:Collaborate with product management and development teams to relay customer feedback and suggest improvements.

• Respond to Technical Aspectsof RFPs/RFIs.

• Conduct Proof of Concepts, Solution Designs and Technical Workshops.

Requirements:

• Diploma or Degree in Engineering preferably in Computer / Electronics/ Electrical/ Industrial or any related field.

• Hardworking, proactive, self-motivated with good working attitude.

• Ability to explain complex technical concepts in simple terms.

• Aggressive and strong customer-oriented service mentality.

• Possess strong communication and interpersonal skills.

• At least have 3 years of working experience in related field.