Application Support Analyst

We are looking for an experienced Application Support Analyst to join our team and provide end-to-end support across critical business applications. This role involves a blend of L2/L3 support, incident management, troubleshooting, and close collaboration with development and DevOps teams. The ideal candidate has a strong background in SQL, Java, and enterprise environments, and is capable of both root cause analysis and proactive system monitoring.

Key Responsibilities

• Provide L2/L3 application support for enterprise systems across banking and retail domains.
• Monitor system health, perform daily operational checks, and respond to incidents and service requests.
• Analyze and troubleshoot issues across SQL/PLSQL, C#, Java, and AWS-based applications.
• Collaborate with development teams for bug fixes, code analysis, and issue resolution.
• Support deployment releases, including patch management and UAT coordination.
• Write scripts, automation tools, and technical documentation as part of the support lifecycle.
• Work in Agile/Scrum environments, participate in sprint ceremonies, and track tasks via JIRA or ServiceNow.
• Manage and triage service tickets (CRs, PRs) and conduct RCA for critical incidents.
• Ensure high availability and stability of customer-facing applications, especially post-production rollouts.

Required Skills & Experience

• 5+ years of experience in application support and maintenance roles.
• Strong knowledge of SQL, PLSQL, and relational databases such as Oracle DB and SQL Server.
• Hands-on experience with Java 8, Spring Boot, REST APIs, and microservices architecture.
• Familiarity with C#, Python, and AWS Cloud services.
• Experience working with tools such as JIRA, Git, AppDynamics, Splunk, Postman, and Docker/Kubernetes.
• Prior experience in banking, financial services, or retail domains preferred.
• Strong analytical skills and ability to perform root cause analysis and performance tuning.
• Excellent communication skills with the ability to collaborate across business and technical teams.

Preferred Qualifications

• Professional Scrum Master (PSM I) or equivalent Agile certification.
• Oracle Certified (Java/SQL) is a plus.
• Exposure to ITIL-based support environments.